Own end-to-end Professional Services delivery for your assigned Enterprise segment.
Ensure successful onboarding, implementation, advisory, and expansion engagements.
Drive consistent execution of delivery methodologies, quality standards, and documentation practices.
Monitor and improve segment-level KPIs such as utilization, on-time delivery, and customer satisfaction.
Serve as an escalation point for complex or at-risk customer engagements.
Lead, mentor, and grow a team of Solutions Architects, fostering a culture of accountability, collaboration, and customer focus.
Establish clear performance expectations and support ongoing coaching and professional development.
Develop career growth and succession plans for team members.
Partner with Professional Services leadership on hiring and capacity planning.
Execute on the Professional Services strategy to deliver consistent, high-quality engagements.
Improve operational processes to increase efficiency, scalability, and predictability.
Standardize delivery methodologies, tools, templates, and best practices across engagements.
Collaborate closely with Sales, Customer Success, Product, Engineering, and Support to ensure a seamless customer experience.
Support pre-sales engagements for strategic or complex opportunities within your segment.
Provide customer feedback that informs product development and services improvements.
Partner with PS leadership to evolve services packaging and pricing models.
Ensure customers achieve defined business outcomes through services engagements.
Identify and support expansion opportunities in partnership with Sales and Customer Success.
Proactively manage escalations and mitigate delivery risk.
Capture customer insights to help improve both product capabilities and services delivery.

Requirements

7+ years of experience in Professional Services, Consulting, Customer Success, or a related field.
2+ years of leadership experience managing delivery teams or the day-to-day Professional Services operations for a customer segment.
Technical background in cybersecurity, DevOps, software engineering, or a related field.
Strong project or program management capabilities.
Experience working cross-functionally in a high-growth technology environment.
Excellent communication skills with the ability to engage both technical and executive stakeholders.

Benefits

Flexible & Remote-First Culture: Work remotely with team meetup opportunities, bi-annual destination summits, and a monthly stipend for coworking spaces, phone and internet costs.
Our Approach to Equity: Receive stock options upon hire and promotion. Plus, you can participate in secondary offerings and have 10 years to exercise your options (yes, you read that correctly: 10 years!).
100% Covered Health Insurance: We cover 100% of your health, vision and dental insurance premiums for you and your dependents. Nothing comes out of your paycheck.
∞ Flexible Time Off: Take the time you need – to do our best work, we need to recharge and reset.
18 Weeks Paid Parental Leave: We offer 18 weeks for birthing parents and 12 weeks for non-birthing parents, with the option to use it all at once or throughout your child's first year.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

cybersecurityDevOpssoftware engineeringproject managementprogram managementdelivery methodologiesquality standardsdocumentation practicesKPI monitoringoperational process improvement

Soft Skills

leadershipmentoringcoachingcollaborationcustomer focusaccountabilitycommunicationstakeholder engagementproblem-solvingrisk management