Chainguard

Renewal Manager, Commercial

Chainguard

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $1 per year

About the role

  • Renewal Management: Own the end-to-end renewal process for a portfolio of commercial customers, driving on-time renewals through proactive planning, customer engagement, and negotiation.
  • Commercial Execution: Generate renewal quotes, lead pricing and contract negotiations, and coordinate with Finance, Legal, and Deal Desk to ensure accurate and timely contract execution.
  • Forecasting & CRM Hygiene: Maintain accurate renewal data in CRM, including forecasts, risks, and renewal status, to provide clear visibility and predictable outcomes.
  • Risk & Retention Strategy: Identify renewal risks early and collaborate cross-functionally to mitigate churn and improve gross retention.
  • Process & Playbooks: Develop and refine renewal playbooks and operating processes to increase efficiency and improve on-time renewal rates.

Requirements

  • 2+ years of experience in B2B SaaS in renewals, customer success, account management, or sales, with direct ownership of customer contracts and commercial conversations.
  • Proven ability to drive renewals with predictability and deliver against gross retention targets.
  • Experience negotiating pricing and contract terms while maintaining strong customer relationships.
  • Strong project management and organizational skills, with the ability to manage multiple renewal cycles simultaneously.
  • Comfort generating quotes, preparing order forms, and maintaining CRM hygiene, ideally in Salesforce.
  • Ability to collaborate effectively with both technical and non-technical stakeholders.
  • High emotional intelligence, strong communication skills, and a proactive, problem-solving mindset.
  • Ability to operate with autonomy in a fast-paced, evolving environment and help build or improve processes where needed.
Benefits
  • Flexible & Remote-First Culture: Work remotely with team meetup opportunities, bi-annual destination summits, and a monthly stipend for coworking spaces, phone and internet costs.
  • Our Approach to Equity: Receive stock options upon hire and promotion. Plus, you can participate in secondary offerings and have 10 years to exercise your options (yes, you read that correctly: 10 years!).
  • 100% Covered Health Insurance: We cover 100% of your health, vision and dental insurance premiums for you and your dependents. Nothing comes out of your paycheck.
  • ∞ Flexible Time Off: Take the time you need – to do our best work, we need to recharge and reset.
  • 18 Weeks Paid Parental Leave: We offer 18 weeks for birthing parents and 12 weeks for non-birthing parents, with the option to use it all at once or throughout your child's first year.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
renewal managementcontract negotiationpricing strategyCRM maintenanceforecastingrisk identificationcustomer engagementprocess developmentproject managementB2B SaaS
Soft Skills
strong communicationemotional intelligenceproblem-solving mindsetorganizational skillscollaborationautonomyproactive planningcustomer relationship managementnegotiationmulti-tasking