Audit Support Analyst
Upgrade, Inc.
IT Specialist
Chainguard
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $58,000 - $70,000 per year
Job Level
Mid-LevelSenior
Tech Stack
JamfLinuxMacOS
About the role
- Prioritize excellent service in Slack, email, and our ticketing system—respond quickly, close the loop, and follow up with clear, accurate fixes.
- Own and improve our ticketing process: triage, categorize, SLAs, and clean documentation that helps everyone move faster.
- Troubleshoot across hardware, software, peripherals, and identity/access issues; resolve what you can and escalate crisply when needed.
- Write self-service docs and how-tos in Confluence so Chainguardians can help themselves next time.
- Acquire, image, and maintain endpoints (macOS & Linux); manage software installs, updates, and configurations.
- Manage hardware and software assets end-to-end through our MDM and security tooling; keep inventories accurate and lifecycle events clean.
- Partner with IT leadership to resolve complex or cross-functional issues; propose pragmatic solutions and drive them to closure.
- Ensure day-to-day compliance with IT/Security and company policies; help make “secure by default” the easy path.
- Participate in an on-call rotation (including occasional holidays) to keep the lights on and the team unblocked.
- Run a smooth employee lifecycle: onboard new Chainguardians with the right hardware, access, and tooling; collaborate closely with Talent/HR.
- Work with vendors to order, track, and ship hardware worldwide; own the last mile so Day 1 feels like a welcome, not a scavenger hunt.
Requirements
- Experience in IT Support at a remote-first or startup environment; you’re comfortable with ambiguity and speed.
- Strong hands-on experience with macOS and working knowledge of Linux.
- Experience administering MDM (e.g., Jamf, Kandji, Fleet, or similar) and endpoint/security tooling.
- A practical understanding of IT Security best practices and a desire to improve them through process and automation.
- Excellent written and verbal communication—able to translate technical issues for non-technical audiences with empathy.
- Willingness to travel occasionally for team meetups or onsite needs.
- Self-starter who can switch between heads-down execution and team collaboration without dropping the thread.
- Curiosity, adaptability, and comfort wearing “many hats” as we grow.
- A builder’s mindset—motivated to create the internal systems and experiences that help a company scale.
Benefits
- Flexible & Remote-First Culture: Work remotely with team meetup opportunities, bi-annual destination summits, and a monthly stipend for coworking spaces, phone and internet costs.
- Our Approach to Equity: Receive stock options upon hire and promotion. Plus, you can participate in secondary offerings and have 10 years to exercise your options (yes, you read that correctly: 10 years!).
- 100% Covered Health Insurance: We cover 100% of your health, vision and dental insurance premiums for you and your dependents. Nothing comes out of your paycheck.
- ∞ Flexible Time Off: Take the time you need – to do our best work, we need to recharge and reset.
- 18 Weeks Paid Parental Leave: We offer 18 weeks for birthing parents and 12 weeks for non-birthing parents, with the option to use it all at once or throughout your child's first year.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
IT SupportmacOSLinuxMDMendpoint security toolingtroubleshootingdocumentationhardware managementsoftware managementIT Security best practices
Soft skills
communicationproblem-solvingadaptabilitycollaborationself-startercuriosityempathyorganizational skillsteamworkprocess improvement
