Principal Enterprise Architect
Addepar
AWSCloudDistributed SystemsMicroservices
IT Specialist
Crossover Health
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $26 - $34 per hour
Job Level
Mid-LevelSenior
Tech Stack
AndroidiOSMacOS
About the role
- Provides support for IT departments and end users ensuring that computer hardware, software, and networks work consistently and correctly.
- Prioritizes incident response and service requests, ultimately solving end-users software and hardware issues through service desk best practices.
- Coach team members through remote support with issue ticketing, virtual/phone, and chat channels.
- Ensures highest quality execution of IT and Security compliance focused procedures.
- Coordinate the creation and maintenance of support knowledge, delivering self serve solutions aimed to increase tech efficacy across the enterprise.
- Works closely with other IT team colleagues to troubleshoot and escalate issues related to network performance, hardware, software services, telecommunications, and security procedures.
- Actively participates in IT team initiatives, collaborating with team members implementing and refining Crossover Health’s Technology standards, policies, and procedures.
- Proactive in finding/solving problems before they negatively affect users and ultimately Crossover members.
Requirements
- Associate’s or Bachelor’s degree in Information Systems, Communication, Education, or related field.
- Minimum 3 years of helpdesk related experience.
- Experience working in a clinical setting and/or with Healthcare Information Technology.
- Demonstrated background in computer operations and troubleshooting.
- Exhibits excellent attention to detail through written and verbal communication skills with the ability to comfortably work in time critical/high-pressure situations and environments.
- General familiarity with: Desktop (ChromeOS, macOS, Windows, etc.) and mobile (iOS, Android) operating systems.
- Online productivity tools (Google Apps, Adobe, Atlassian, Microsoft, Customer support and notation tools, etc.)
- Able to work independently, but in collaboration with a larger team.
Benefits
- Medical Insurance
- Dental Insurance
- Vision Insurance
- Short- and Long-Term Disability
- Life Insurance
- Paid Time Off
- 401K
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
helpdesk supporttroubleshootingincident responseservice desk best practicesIT compliance proceduresnetwork performancehardware supportsoftware servicestelecommunicationscomputer operations
Soft skills
attention to detailwritten communicationverbal communicationproblem-solvingcollaborationcoachingtime managementadaptabilityproactive approachteamwork
Certifications
Associate’s degreeBachelor’s degree
