Support a government instance of Relativity, providing excellent customer service and solutions to both internal and external stakeholders.
Prepare, process, and deliver collections, review cases, and productions using Relativity, File Intelligence, and other eDiscovery tools.
Assist in the scheduling of customer deliverables through the internal workflow system.
Provide swift and accurate responses to day-to-day customer requests and support tickets in coordination with other duties.
Leverage Relativity expertise to provide support and training related to case functionality, document review and tagging, database administration tasks, advanced troubleshooting, and consultation on workflow solutions.
Establish, refine, and document processes and methodologies to enable successful delivery and quality control to meet program goals.
Develop strong partnerships with clients and support Leidos team leaders in order to contribute to the delivery of stellar customer service.
Assist management and customers in other client service tasks as needed.

Requirements

U.S. Citizen
Ability to obtain a U.S. Government Public Trust security clearance (active clearance preferred).
Bachelors (or equivalent)
Minimum of 7 (seven) years of litigation, eDiscovery, or technical support experience, with a focus on client solutions.
Excellent communication, presentation, and interpersonal skills with both eDiscovery technical teams and non-technical business leaders.
Ability to work in a fast-paced, agile work environment.
Experience and familiarity with eDiscovery Services covering all realms of the eDiscovery Reference Model (EDRM).
Must be able to work remotely.
Prior work with SQL tables, scripting, and Relativity templates and applications.
Proficiency in Microsoft applications.
Ideally, you will also have:
Relativity Certified Administrator or other certifications.
Federal Agency issued security clearance
Comprehensive understanding of data management, Office 365, and Cloud environments.

Benefits

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

eDiscoverySQLscriptingRelativityFile Intelligencedatabase administrationdocument reviewtaggingworkflow solutionsdata management

Soft Skills

customer servicecommunicationpresentationinterpersonalcollaborationproblem-solvingagilitypartnership developmenttrainingquality control

Certifications

Relativity Certified AdministratorU.S. Government Public Trust security clearance