CGS Federal (Contact Government Services)

Senior Help Desk Technician

CGS Federal (Contact Government Services)

full-time

Posted on:

Location Type: Hybrid

Location: Dallas • Texas • United States

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Salary

💰 $40,000 - $80,000 per year

Job Level

Senior

About the role

  • Fulfill the requirements of Level 1 & 2 Help Desk (PC Assist) support services to end users.
  • Provide backup/restoration admin/support and file server support.
  • Administer user accounts and mailboxes.
  • Install software and hardware, including handheld devices.
  • Train end-users and create documentation and reports.
  • Maintain IT inventories and produce proactive reports.

Requirements

  • One year or more Adobe Connect or related online meeting center set-up experience.
  • ITIL Foundations certification
  • Change Management experience
  • Active DOD clearance of Level 6 Public Trust or above
Benefits
  • Health, Dental, and Vision
  • Life Insurance
  • 401k
  • Flexible Spending Account (Health, Dependent Care, and Commuter)
  • Paid Time Off and Observance of State/Federal Holidays
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Help Desk supportbackup and restoration administrationfile server supportuser account administrationsoftware installationhardware installationend-user trainingdocumentation creationIT inventory managementreport generation
Soft Skills
communicationtrainingdocumentation skills
Certifications
ITIL Foundations