Senior Help Desk Technician
CGS Federal (Contact Government Services)
full-time
Posted on:
Location Type: Hybrid
Location: Chantilly • Virginia • United States
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Salary
💰 $40,000 - $80,000 per year
Job Level
About the role
- Fulfill the requirements of Level 1 & 2 Help Desk (PC Assist) support services to end users.
- Backup/Restoration admin/support
- File Server support
- User Account/Mailbox administration
- Software/Hardware installation
- Handheld device installation/troubleshooting/support
- Remote User setup/support/troubleshooting
- End-user training
- Creation of procedural documentation
- Creation of spreadsheets/databases for tracking purposes
- Record and update required information for all IT-related tickets utilizing ITIL
- Conduct and maintain accountable IT inventories
- Provide desk-side training for new employees and staff
- Set up and support conference and training rooms for presentations
Requirements
- One year or more Adobe Connect or related online meeting center set-up experience.
- ITIL Foundations certification
- Change Management experience
- Active DOD clearance of Level 6 Public Trust or above
Benefits
- Health, Dental, and Vision
- Life Insurance
- 401k
- Flexible Spending Account (Health, Dependent Care, and Commuter)
- Paid Time Off and Observance of State/Federal Holidays
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Help Desk supportBackup/Restoration administrationFile Server supportUser Account administrationMailbox administrationSoftware installationHardware installationHandheld device troubleshootingRemote User supportITIL
Soft Skills
end-user trainingprocedural documentation creationaccountable IT inventory managementdesk-side trainingpresentation support
Certifications
ITIL Foundations certificationDOD clearance Level 6 Public Trust