Senior Help Desk Technician
CGS Federal (Contact Government Services)
full-time
Posted on:
Location Type: Hybrid
Location: Washington, DC • District of Columbia • Virginia • United States
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Salary
💰 $108,000 - $156,000 per year
Job Level
About the role
- Fulfill the requirements of Level 1 & 2 Help Desk (PC Assist) support services to end users
- Provide backup/restoration admin/support
- Offer file server support
- Manage user account/mailbox administration
- Install and troubleshoot software/hardware
- Set up remote user support/troubleshooting
- Deliver end-user training
- Create procedural documentation
- Maintain IT inventories using spreadsheets
- Support conference and training rooms for presentations
- Utilize Adobe Connect for online meeting support
- Produce proactive reports and service level reporting
Requirements
- One year or more Adobe Connect or related online meeting center set-up experience
- ITIL Foundations certification
- Change Management experience
- Active DOD clearance of Level 6 Public Trust or above
Benefits
- Health, Dental, and Vision
- Life Insurance
- 401k
- Flexible Spending Account (Health, Dependent Care, and Commuter)
- Paid Time Off and Observance of State/Federal Holidays
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Help Desk supportbackup/restoration administrationfile server supportuser account administrationmailbox administrationsoftware troubleshootinghardware troubleshootingremote user supportprocedural documentationIT inventory management
Soft Skills
end-user trainingcommunicationproblem-solvingorganizational skills
Certifications
ITIL Foundations certification