CGS Federal (Contact Government Services)

Senior Help Desk Technician

CGS Federal (Contact Government Services)

full-time

Posted on:

Location Type: Hybrid

Location: Boston • Massachusetts • United States

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Salary

💰 $108,000 - $156,000 per year

Job Level

Senior

About the role

  • Fulfill the requirements of Level 1 & 2 Help Desk (PC Assist) support services to end users
  • Provide backup/restoration admin/support
  • Support file servers and user account/mailbox administration
  • Install and troubleshoot software/hardware and handheld devices
  • Set up remote users and provide end-user training
  • Maintain IT inventory and provide desk-side training
  • Conduct and maintain accountable IT inventories
  • Submit weekly status reports and monthly surveys
  • Set up and support conference and training rooms for presentations
  • Use online meeting applications to facilitate/monitor/record meeting sessions

Requirements

  • One year or more Adobe Connect or related online meeting center set-up experience.
  • ITIL Foundations certification
  • Change Management experience
  • Active DOD clearance of Level 6 Public Trust or above
Benefits
  • Health, Dental, and Vision
  • Life Insurance
  • 401k
  • Flexible Spending Account (Health, Dependent Care, and Commuter)
  • Paid Time Off and Observance of State/Federal Holidays
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Help Desk supportbackup/restoration administrationfile server supportuser account administrationmailbox administrationsoftware troubleshootinghardware troubleshootingremote user setupIT inventory managementonline meeting applications
Soft Skills
end-user trainingdesk-side trainingcommunicationreportingorganizational skills
Certifications
ITIL Foundations certification