CGS Federal (Contact Government Services)

Senior Help Desk Technician II

CGS Federal (Contact Government Services)

full-time

Posted on:

Location Type: Hybrid

Location: Miami • Florida • United States

Visit company website

Explore more

✨ AI Apply
Apply

Salary

💰 $108,000 - $156,000 per year

Job Level

Senior

About the role

  • Fulfill the requirements of Level 1 & 2 Help Desk (PC Assist) support services to end users consisting of senior management, attorneys, support staff, contractors, and associated systems for the Executive Office for the United States Attorneys (EOUSA).
  • Provide desk-side training for new employees and staff, consisting of basic instructions on accessing and using standard desktop applications (e.g. e-Mail, Microsoft Office, etc).
  • Submit weekly status reports and monthly surveys.
  • Set up and support conference and training rooms for presentations including, audio systems, video systems, A/V distribution systems, computer hardware and software, control programming, microphones, amplifiers, encrypted wireless microphone systems, digital recording and computer/video interface.

Requirements

  • One year or more Adobe Connect or related online meeting center set-up experience.
  • ITIL Foundations certification
  • Change Management experience
  • Active DOD clearance of Level 6 Public Trust or above
Benefits
  • Health, Dental, and Vision
  • Life Insurance
  • 401k
  • Flexible Spending Account (Health, Dependent Care, and Commuter)
  • Paid Time Off and Observance of State/Federal Holidays
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Help Desk supportdesk-side trainingaudio systemsvideo systemsA/V distribution systemscomputer hardwarecomputer softwarecontrol programmingdigital recordingcomputer/video interface
Soft Skills
communicationtrainingreportingorganizational skills
Certifications
ITIL FoundationsDOD clearance Level 6 Public Trust