CGS Federal (Contact Government Services)

eDiscovery Program Manager - Top Secret Clearance Required

CGS Federal (Contact Government Services)

full-time

Posted on:

Origin:  • 🇺🇸 United States • North Carolina

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Salary

💰 $156,986 - $213,053 per year

Job Level

Mid-LevelSenior

Tech Stack

AWSAzureCloudDNS

About the role

  • eDiscovery Program Manager
  • Employment Type: Full-Time, Executive-Level
  • Department: Legal
  • CGS is seeking a dedicated eDiscovery Program Manager to join a fast-paced and hard-working team to assist with any legal accounts.
  • As an eDiscovery Program Manager, you will play a key role in supporting various aspects of the company's portfolio.
  • CGS brings motivated, highly skilled, and creative people together to solve the government’s most dynamic problems with cutting-edge technology.
  • To carry out our mission, we are seeking candidates who are excited to contribute to government innovation, appreciate collaboration, and can anticipate the needs of others.
  • Here at CGS, we offer an environment in which our employees feel supported, and we encourage professional growth through various learning opportunities.
  • Skills and attributes for success:
  • The Contractor shall provide the following services to include but not limited to:
  • The Contractor shall provide Discovery Program contractor staff management support to include, but not limited to the following activities:
  • The Contractor shall oversee all administrative logistical support for the contract to include, notifying the Government of schedule changes, work assignments and coverage, documenting daily tasks, and work location changes;
  • The Contractor shall insure that daily time entry is recorded by all contract staff;
  • The Contractor shall coordinate all administrative activities associated with the arrival of new contract staff with the appropriate FBI security, IT, and other administrative units;
  • The Contractor shall mentor and assist new team members to perform daily tasks;
  • The Contractor shall promptly and thoroughly address any performance or personnel issues that arise within the contracted staff;
  • The Contractor shall manage client expectations and deliverables and clearly and timely communicate with clients;
  • The Contractor shall initiate process improvement initiatives;
  • Quotes shall facilitate communication, planning, recommendations, and resource management across internal and external stakeholders;
  • The Contractor shall provide technical and eDiscovery subject matter expertise to support the full life cycle management of the resources assigned to the program and contract;
  • The Contractor shall participate in teleconferences or meetings to review, educate, and support program objectives;
  • The Contractor shall assist in managing the Legal Clerical mailbox and tasks;
  • The Contractor shall develop and track clerical and IT project schedules, milestones, and deliverables;
  • The Contractor shall assist with providing information sought by client that are relevant to support Change Requests and Contract Modifications;
  • The Contractor shall oversee and monitor all scheduled system maintenances in accordance with established policies and procedures;
  • The Contractor shall review system and application logs and related reports to verify completion of scheduled jobs such as backups;
  • The Contractor shall review and report technical assessments to include required tasks, estimated time frames, and effort for any scope project;
  • The Contractor shall oversee and monitor Veritas eDiscovery version 10 or industry recognized review platform processes;
  • The Contractor shall oversee and monitor the system administration of Microsoft Exchange - 2019 and 2022;
  • The Contractor shall oversee and monitor the administration and support of Microsoft Windows server 2016/2019/2022 in a large physical and virtual infrastructure;
  • The Contractor shall oversee and monitor the performance of DNS, WINS, DHCP, and LDAP compliant directories;
  • The Contractor shall oversee and monitor Discovery’s IT infrastructure, cloud technologies (Microsoft Azure/Amazon AWS) and network architecture;
  • The Contractor shall comply with contract terms and conditions; work collaboratively with the COR to define and execute all reports and other deliverables;
  • The Contractor shall ensure operational coverage for all critical areas to meet 24 hours, 7 days a week, 365-day requirements and priorities as identified by OGC Leadership;
  • The Contractor shall formulate and enforce work standards; assign contractor schedules;
  • The Contractor shall present and communicate instructions, and in writing reports or documents that convey the findings/results of analysis to non-technical audiences;
  • The Contractor shall work collaboratively with the COR and OGC Government Leads to define and execute all reports and other deliverables;
  • The Contractor shall provide the Task Lead(s) and COR with cost and staffing estimates relative to the completion of existing tasks, as well as the possible addition of future
  • The Contractor shall plan, organize, direct and support all activities identified in the contract;
  • The Contractor shall ensure conformance with RFQ schedules and costs;
  • The Contractor shall monitor employee performance and productivity;
  • The Contractor shall develop and implement training programs and remedial actions as necessary;
  • The Contractor shall review work discrepancies;
  • The Contractor shall prepare, review and submit required reports and communicating policies, purpose and goals of the organization to subordinates;
  • The Contractor shall be responsible for the overall RFQ performance and quality assurance;
  • The Contractor shall provide timekeeping and invoicing for labor hours, travel and ODCs, if any;
  • The Contractor shall ensure that program/project schedule, performance and deliverables are met;
  • The Contractor shall maintain a qualified and certified, as appropriate, Contractor work force to meet the Government’s needs under this RFQ;
  • The Contractor shall provide direct supervision, program control, scheduling and management of the Contractor personnel consistent with priorities and assignments by the OGC program;
  • The Contractor shall develop and implement training programs and remedial actions as necessary;
  • The Contractor shall assist in all project management task performance;
  • The Contractor shall prepare, review and submit required reports and communicating policies, purpose and goals of the organization to subordinates;
  • The Contractor shall resolve problems, issues or conflicts, as required;
  • The Contractor shall prioritize tasks and assignments to Contractor work force based on Government’s direction and best practices;

Requirements

  • The Contractor shall provide Discovery Program contractor staff management support to include, but not limited to the following activities:
  • Contractor shall oversee all administrative logistical support for the contract to include, notifying the Government of schedule changes, work assignments and coverage, documenting daily tasks, and work location changes;
  • Contractor shall insure that daily time entry is recorded by all contract staff;
  • Contractor shall coordinate all administrative activities associated with the arrival of new contract staff with the appropriate FBI security, IT, and other administrative units;
  • Contractor shall mentor and assist new team members to perform daily tasks;
  • Contractor shall promptly and thoroughly address any performance or personnel issues that arise within the contracted staff;
  • Contractor shall manage client expectations and deliverables and clearly and timely communicate with clients;
  • Contractor shall initiate process improvement initiatives;
  • Quotes shall facilitate communication, planning, recommendations, and resource management across internal and external stakeholders;
  • Contractor shall provide technical and eDiscovery subject matter expertise to support the full life cycle management of the resources assigned to the program and contract;
  • Contractor shall participate in teleconferences or meetings to review, educate, and support program objectives;
  • Contractor shall assist in managing the Legal Clerical mailbox and tasks;
  • Contractor shall develop and track clerical and IT project schedules, milestones, and deliverables;
  • Contractor shall assist with providing information sought by client that are relevant to support Change Requests and Contract Modifications;
  • Contractor shall oversee and monitor all scheduled system maintenances in accordance with established policies and procedures;
  • Contractor shall review system and application logs and related reports to verify completion of scheduled jobs such as backups;
  • Contractor shall review and report technical assessments to include required tasks, estimated time frames, and effort for any scope project;
  • Contractor shall oversee and monitor Veritas eDiscovery version 10 or industry recognized review platform processes;
  • Contractor shall oversee and monitor the system administration of Microsoft Exchange - 2019 and 2022;
  • Contractor shall oversee and monitor the administration and support of Microsoft Windows server 2016/2019/2022 in a large physical and virtual infrastructure;
  • Contractor shall oversee and monitor the performance of DNS, WINS, DHCP, and LDAP compliant directories;
  • Contractor shall oversee and monitor Discovery’s IT infrastructure, cloud technologies (Microsoft Azure/Amazon AWS) and network architecture;
  • Contractor shall comply with contract terms and conditions; work collaboratively with the COR to define and execute all reports and other deliverables;
  • Contractor shall ensure operational coverage for all critical areas to meet 24 hours, 7 days a week, 365-day requirements and priorities as identified by OGC Leadership;
  • Contractor shall formulate and enforce work standards; assign contractor schedules;
  • Contractor shall present and communicate instructions, and in writing reports or documents that convey the findings/results of analysis to non-technical audiences;
  • Contractor shall work collaboratively with the COR and OGC Government Leads to define and execute all reports and other deliverables;
  • Contractor shall provide the Task Lead(s) and COR with cost and staffing estimates relative to the completion of existing tasks, as well as the possible addition of future
  • Contractor shall plan, organize, direct and support all activities identified in the contract;
  • Contractor shall ensure conformance with RFQ schedules and costs;
  • Contractor shall monitor employee performance and productivity;
  • Contractor shall develop and implement training programs and remedial actions as necessary;
  • Contractor shall review work discrepancies;
  • Contractor shall prepare, review and submit required reports and communicating policies, purpose and goals of the organization to subordinates;
  • Contractor shall be responsible for the overall RFQ performance and quality assurance;
  • Contractor shall provide timekeeping and invoicing for labor hours, travel and ODCs, if any;
  • Contractor shall ensure that program/project schedule, performance and deliverables are met;
  • Contractor shall maintain a qualified and certified, as appropriate, Contractor work force to meet the Government’s needs under this RFQ;
  • Contractor shall provide direct supervision, program control, scheduling and management of the Contractor personnel consistent with priorities and assignments by the OGC program;
  • Contractor shall develop and implement training programs and remedial actions as necessary;
  • Contractor shall assist in all project management task performance;
  • Contractor shall prepare, review and submit required reports and communicating policies, purpose and goals of the organization to subordinates;
  • Contractor shall resolve problems, issues or conflicts, as required;
  • Contractor shall prioritize tasks and assignments to Contractor work force based on Government’s direction and best practices;