Support a government instance of Relativity, providing excellent customer service and solutions to both internal and external stakeholders
Prepare, process, and deliver collections, review cases, and productions using Relativity, File Intelligence, and other eDiscovery tools
Assist in the scheduling of customer deliverables through the internal workflow system
Provide swift and accurate responses to day-to-day customer requests and support tickets in coordination with other duties
Leverage Relativity expertise to provide support and training related to case functionality, document review and tagging, database administration tasks, advanced troubleshooting, and consultation on workflow solutions
Consistently deliver well-articulated, balanced, and informed communications
Ensure quality and consistency of deliverables through set processes, procedures, and best practices established by the program and customer
Participate in the development of new processes and technology enhancements to promote efficiency
Establish, refine, and document processes and methodologies to enable successful delivery and quality control to meet program goals
Serve as a key stakeholder in the development of technical project documentation
Establish collaborative engaging relationships with co-workers and team members
Develop strong partnerships with clients and support Leidos team leaders in order to contribute to the delivery of stellar customer service
Assist management and customers in other client service tasks as needed

Requirements

U.S. Citizen
Ability to obtain a U.S. Government Public Trust security clearance (active clearance preferred)
Bachelors (or equivalent)
Minimum of 7 (seven) years of litigation, eDiscovery, or technical support experience, with a focus on client solutions
Excellent communication, presentation, and interpersonal skills with both eDiscovery technical teams and non-technical business leaders
Ability to work in a fast-paced, agile work environment
Experience and familiarity with eDiscovery Services covering all realms of the eDiscovery Reference Model (EDRM)
Must be able to work remotely
Prior work with SQL tables, scripting, and Relativity templates and applications
Proficiency in Microsoft applications
Relativity Certified Administrator or other certifications (ideally)
Federal Agency issued security clearance (ideally)
Comprehensive understanding of data management, Office 365, and Cloud environments (ideally)

Benefits

Health, Dental, and Vision
Life Insurance
401k
Flexible Spending Account (Health, Dependent Care, and Commuter)
Paid Time Off and Observance of State/Federal Holidays

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

eDiscoverySQLscriptingRelativityFile Intelligencedatabase administrationworkflow solutionsdata managementOffice 365Cloud environments

Soft Skills

customer servicecommunicationpresentationinterpersonal skillscollaborationproblem-solvingagilitytrainingquality controlprocess documentation

Certifications

Relativity Certified AdministratorU.S. Government Public Trust security clearance