Technical Support Representative, French
CGS (Computer Generated Solutions)
full-time
Posted on:
Location Type: Remote
Location: Florida • United States
Visit company websiteExplore more
About the role
- Respond to customers' requests for IT technical services, answering questions on the function and use of products within a call center environment.
- Screen and handle calls as appropriate.
- Type and enter information into a database while a customer is speaking.
- Recognize research, isolate, and resolve information system problems.
- Recognize customer problems that should be escalated to the next level for resolution following established protocols.
- Demonstrate quality communication skills and exhibit a high level of professionalism with extreme sensitivity to customer satisfaction.
- Maintain appropriate records and prepare reports as required.
- Performs other duties and tasks as assigned by the Team Lead.
Requirements
- Proficient in French
- High School Diploma or the equivalent.
- Experience working in technical support and/or education in IT.
- Experience using and supporting: iOS, Android, Microsoft Windows 7, Windows 10, Microsoft Office 2010 - 2013, hardware, local and network printers, Outlook, Outlook 365, Cisco VPN, and antivirus.
- Experience troubleshooting wireless connections.
- Advanced knowledge of Networking.
- Ability to utilize various databases consecutively with good typing skills.
- A+, Net+ or Help Desk Tech Certification is a plus but not required.
- Call center experience is a plus.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
technical supporttroubleshootingnetworkingdatabase managementtyping skills
Soft Skills
communication skillsprofessionalismcustomer satisfactionproblem-solvingescalation
Certifications
A+Net+Help Desk Tech Certification