CGS (Computer Generated Solutions)

Support Engineer

• Provide remote L1/L2 technical support via phone, email, and chat.
• Troubleshoot hardware and software incidents in enterprise environments.
• Investigate problems in Windows Server, Linux, and VMware environments.
• Analyze system behavior, identify causes, and provide technical solutions.
• Assist customers in server configuration, installation, and administration processes.
• Manage and document incidents in ticketing systems.
• Collaborate with escalation teams for complex technical cases.

Server Support Engineer