CGS (Computer Generated Solutions)

Support Engineer

• Respond to customers' requests for IT technical services, answering questions on the function and use of products within a call center environment.
• Screen and handle calls as appropriate.
• Type and enter information into a database while a customer is speaking.
• Recognize research, isolate, and resolve information system problems.
• Recognize customer problems that should be escalated to the next level for resolution following established protocols.
• Demonstrate quality communication skills and exhibit a high level of professionalism with extreme sensitivity to customer satisfaction.
• Maintain appropriate records and prepare reports as required.
• Performs other duties and tasks as assigned by the Team Lead.

Technical Support Representative, French

Account Executive

• Respond to inbound customer inquiries via phone, email, or chat, regarding program related questions.
• Conduct outbound contacts via phone, email, or chat.
• Engage with clients in a friendly and professional manner while actively listening to their concerns.
• Offer support and solutions to customers in accordance with the company's policies and call guidelines.
• Use provided training to provide accurate and detailed information to our valued customers, ensuring clarity and understanding.
• Document all customer interactions and inquiries in the designated service management (CRM) system.
• Identify opportunities for process improvements and contribute to the enhancement of customer service procedures and policies.
• Continuously engage in training and development activities to expand knowledge of client programs, services, and policies.
• Continually look for and suggest process improvements that will benefit our customers.
• Other duties as requested.

Technical Support Representative, French

Customer Sales Representative