CGS (Computer Generated Solutions)

Account Executive

• Respond to inbound customer inquiries via phone, email, or chat, regarding program related questions.
• Conduct outbound contacts via phone, email, or chat.
• Engage with clients in a friendly and professional manner while actively listening to their concerns.
• Offer support and solutions to customers in accordance with the company's policies and call guidelines.
• Use provided training to provide accurate and detailed information to our valued customers, ensuring clarity and understanding.
• Document all customer interactions and inquiries in the designated service management (CRM) system.
• Identify opportunities for process improvements and contribute to the enhancement of customer service procedures and policies.
• Continuously engage in training and development activities to expand knowledge of client programs, services, and policies.
• Continually look for and suggest process improvements that will benefit our customers.
• Other duties as requested.

Customer Sales Representative

Customer Support

• Answer incoming customer inquiries
• Data Entry to record customer information within our customer service database
• Engage with clients in a friendly and professional manner while actively listening to their concerns
• Offer support and solutions to customers in accordance with the company's policies and call guidelines.
• Other duties as requested

Customer Service Representative, Bilingual Spanish

Call Center Representative

• Develop and execute strategic sales plans to acquire new logo clients within banking, finance, healthcare, and customer care sectors
• Generate and maintain a robust pipeline of qualified opportunities with enterprise-level organizations
• Create and present compelling value propositions and ROI analyses tailored to each prospect's specific needs and challenges
• Navigate complex sales cycles involving multiple stakeholders and decision-makers at C-suite and senior management levels
• Collaborate with solution architects and subject matter experts to design customized BPO solutions that address client requirements
• Negotiate and structure complex commercial agreements while ensuring alignment with company objectives and profitability targets
• Maintain deep market intelligence about competitor activities, industry trends, and regulatory changes affecting target sectors
• Build and nurture relationships with industry influencers and maintain an active presence in relevant business networks

Sales Executive – Contact Center, BPO Services

• Schedule service calls to field service technicians throughout the US based upon priority level and location in a timely fashion.
• Create service tickets and route them to various service agencies
• Act as liaison between clients and field technicians
• Respond service order requests via phone and email
• Fulfillment of any additional requirement set forth by Senior Management and deemed necessary within the scope of the job function
• Provide excellent customer service to both internal and external customers, whether via direct contact, over the phone, or online services.

Customer Sales Representative

Customer Service Representative, Bilingual Spanish

Sales Executive – Contact Center, BPO Services

Customer Service Representative – Dispatch