CGS (Computer Generated Solutions)

IT Support

• Provide first-level technical support for POS systems via phone, email, or chat
• Troubleshoot and resolve issues related to POS software, hardware, and network connectivity
• Guide users through step-by-step solutions in a clear and professional manner
• Escalate complex or unresolved issues to higher-level support teams when necessary
• Document all customer interactions, issues, and resolutions in the ticketing system
• Maintain a high level of customer satisfaction through effective communication and problem-solving

Help Desk Customer Support Representative

Support Engineer

• Provide comprehensive support, repair, and assistance to retail locations regarding POS software and hardware issues.
• Repair and maintain equipment, including Point of Sale terminals, scanners/scales, printers, drawers, monitors, keyboards, and computers, along with their relevant software.
• Assist in the setup and installation of new hardware and POS-related software.
• Perform troubleshooting on core system remote devices.
• Engage in various computer-related break-fix repairs as needed.
• Effectively manage time, prioritize tasks, and work independently while maintaining strong communication with store staff.

Help Desk Customer Support Representative

Technical Support Representative