CGS (Computer Generated Solutions)

Customer Sales Representative

CGS (Computer Generated Solutions)

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $14 per hour

About the role

  • Respond to inbound customer inquiries via phone, email, or chat, regarding program related questions.
  • Conduct outbound contacts via phone, email, or chat.
  • Engage with clients in a friendly and professional manner while actively listening to their concerns.
  • Offer support and solutions to customers in accordance with the company's policies and call guidelines.
  • Use provided training to provide accurate and detailed information to our valued customers, ensuring clarity and understanding.
  • Document all customer interactions and inquiries in the designated service management (CRM) system.
  • Identify opportunities for process improvements and contribute to the enhancement of customer service procedures and policies.
  • Continuously engage in training and development activities to expand knowledge of client programs, services, and policies.
  • Continually look for and suggest process improvements that will benefit our customers.
  • Other duties as requested.

Requirements

  • High school diploma or GED required.
  • Proven experience in a customer service or contact center environment.
  • Strong verbal and written communication skills with exceptional listening and comprehension abilities.
  • Ability to effectively communicate with customers in a clear and concise manner.
  • Excellent problem-solving and decision-making skills, with the ability to think quickly and offer appropriate solutions.
  • Ability to handle customer complaints and difficult situations with empathy and professionalism.
  • Proficient computer skills and experience with customer relationship management (CRM) systems or similar tools.
  • Strong attention to detail and organizational skills to ensure accurate documentation of customer interactions.
  • Ability to handle multiple tasks simultaneously and meet performance targets and deadlines.
Benefits
  • We provide Medical, Dental and Vision
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer servicecontact center experienceproblem-solvingdecision-makingdocumentationmultitasking
Soft Skills
verbal communicationwritten communicationlisteningempathyprofessionalismattention to detailorganizational skills
Certifications
high school diplomaGED