CG Tech Services

Manager

• Serve as the key liaison between our technical team and the Technical Services Delivery Manager.
• Ensure smooth communication and efficient resolution of technical queries and escalations.
• Actively monitor and manage our PSA system and oversee ticket flow across service boards.
• Ensure timely responses to client needs.
• Contribute to project work, helping deliver system upgrades, migrations, and other technical initiatives.
• Collaborate closely with technicians to resolve escalations, share best practices, and maintain a culture of accountability and continuous improvement.
• Identify and implement improvements in workflows, documentation, and service delivery processes to enhance efficiency and client satisfaction.
• Document solutions and contribute to internal knowledge bases to support team development and faster issue resolution.

Assistant Technical Services Delivery Manager