CG Tech Services

System Administrator

• Provide Level 2 and 3 support for escalated issues involving Windows Server environments, networking, firewall, virtualization, and cloud services.
• Diagnose and resolve complex technical problems efficiently, documenting solutions for future reference.
• Participate in technical projects such as system upgrades, migrations, and deployments, ensuring successful execution within scope and deadlines.
• Use ticketing system to communicate with clients, manage schedule and workload, and to compile detailed notes. Answer phones to assist clients with technical issues.
• Contribute to internal documentation and knowledge bases to support team development and faster issue resolution.
• Identify opportunities to improve workflows and service delivery processes for greater efficiency and client satisfaction.
• Operate as part of the team responsible for the continued maintenance, operation, and security of client systems.
• Implement support tools and automation required to deliver on SLAs.
• Participate in shared 24x7 weekly on-call schedules.
• Complete other duties as assigned.

Senior Systems Administrator