Senior Systems Administrator
CG Tech Services
full-time
Posted on:
Location Type: Remote
Location: South Africa
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Job Level
About the role
- Provide Level 2 and 3 support for escalated issues involving Windows Server environments, networking, firewall, virtualization, and cloud services.
- Diagnose and resolve complex technical problems efficiently, documenting solutions for future reference.
- Participate in technical projects such as system upgrades, migrations, and deployments, ensuring successful execution within scope and deadlines.
- Use ticketing system to communicate with clients, manage schedule and workload, and to compile detailed notes. Answer phones to assist clients with technical issues.
- Contribute to internal documentation and knowledge bases to support team development and faster issue resolution.
- Identify opportunities to improve workflows and service delivery processes for greater efficiency and client satisfaction.
- Operate as part of the team responsible for the continued maintenance, operation, and security of client systems.
- Implement support tools and automation required to deliver on SLAs.
- Participate in shared 24x7 weekly on-call schedules.
- Complete other duties as assigned.
Requirements
- Service-oriented, collaborative approach to client and teammate relationships.
- Excellent spoken and written English communication skills, with the ability to relay advanced technical information to a technical audience.
- Must be detail-oriented; provide consistent and timely follow-through and documentation.
- Exemplary customer service skills, preferably with experience supporting external clients.
- Ability to work under deadline and on schedule and to plan work so that it is completed on time.
- Able to take the lead when needed, accept direction and feedback, and function as a member of a team.
- Ability to work regular business hours in the Seattle, Washington time zone (Pacific Standard Time 8-5) and some after hours for emergencies, projects, or maintenance.
- Strong proficiency in Windows Server environments (Active Directory, DNS, DHCP).
- Experience with virtualization technologies (VMware, Hyper-V).
- Solid understanding of networking concepts (TCP/IP, routing, switching, firewalls).
- Familiarity with cloud platforms (Azure, AWS) and modern IT service management tools.
- Minimum 5+ years in technical support roles, with at least 2 years handling Level 2/3 escalations and project work.
- Relevant certifications such as Microsoft Certified: Azure Administrator, CompTIA Network+, or similar are highly desirable.
- Excellent problem-solving and analytical skills.
- Strong communication skills for both technical and non-technical audiences.
- Ability to work independently and manage priorities in a remote environment.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Windows ServerActive DirectoryDNSDHCPvirtualizationVMwareHyper-VnetworkingTCP/IPfirewalls
Soft skills
service-orientedcollaborativedetail-orientedcustomer serviceproblem-solvinganalyticalcommunicationindependenttime managementteamwork
Certifications
Microsoft Certified: Azure AdministratorCompTIA Network+