CG Life

Group Account Director, Pharma

CG Life

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $165,000 - $185,000 per year

Job Level

Lead

About the role

  • The Group Account Director is the senior owner of client service for large or complex life sciences and biopharma accounts, focusing on advanced digital initiatives at the business unit or corporate level.
  • Responsible for building, maintaining, and overseeing client relationships, growing revenue within large established accounts, ensuring exceptional customer service to all clients within the assigned account, and leading and mentoring direct reports.
  • Owns the client relationship across a large 7M+ account or multiple accounts.
  • Builds and maintains effective senior-level client relationships by establishing trust and credibility.
  • Establishes regular communication with senior-level clients to ensure their satisfaction and facilitate long-term profitability and growth.
  • Establishes themselves as a trusted strategic partner to the client.
  • Leads and drives continuous upselling efforts, leveraging experience to foster organic growth within accounts.
  • Seeks opportunities for organic growth in current accounts and into new accounts connected with client(s).
  • Able to support and contribute strategic insight for new business pitches based on an in-depth understanding of the agency landscape and industry trends.
  • Oversees the financial health of the account(s) by owning revenue and forecast accuracy.
  • Ensures sound account financial management through setting accurate forecasts, driving SOW completion to meet targets, and tracking revenue attainment.
  • Reports to leadership and finance on financial metrics for their accounts.
  • Lead detailed quarterly updates on projects to both internal teams and the executive team, highlighting strengths, challenges, and opportunities for growth.
  • Sets the tone for the team and is an escalation point across the organization when it comes to client work.
  • Partners with agency leadership to ensure on-time and on-budget delivery of client work.
  • Leads strategic discussions, meetings, and workshops to ensure the account is being developed in a strategic and successful manner.
  • Monitors the health of the client’s business/brand and identifies potential issues and opportunities for the client(s).
  • Regularly provides expert strategic recommendations proactively to the client, helping them navigate challenges based on segment/industry knowledge, data analysis, and trends.
  • Builds strong relationships with all functional team leads, ensuring the client’s objectives are consistently met.
  • Responsible for staffing, managing, and leading the assigned account team to infuse best-in-class client service into assigned work/projects.
  • Develops and supports career path opportunities for their team to facilitate their growth, development, satisfaction, and retention.
  • Responsible for overall team performance management supporting ongoing performance feedback and development plans for the Client Services team.

Requirements

  • 15+ years experience in a client-facing role at a digital marketing agency or within a digital marketing role on the client/brand side.
  • 10+ Years of experience in pharmaceutical marketing, healthcare data management, or similar regulatory environments required.
  • Proven track record with organic growth results on their accounts.
  • Role models inspire and motivate leadership and excellent coaching skills.
  • Strong understanding of advanced digital marketing, internet technologies, social media, and mobile, with the ability to quickly learn new technologies.
  • Experience in enterprise-level digital marketing operations, including platform implementation, process development, and change management.
  • Proven track record in relationship or account management, with hands-on involvement in delivering work and expanding service offerings.
  • Experience executing complex marketing strategies within large organizations or a comparable skill set.
  • Ability to put together professional-looking documents and presentations.
  • Strong presentation/public speaking skills.
  • Strong analytical abilities and the ability to carefully manage details.
  • Ability to independently lead projects and activities and proactively define priorities.
  • Ability to focus and work under pressure during tight deadlines with tact and professionalism.
  • Willingness and ability to travel frequently (up to 1-2 times per month).
Benefits
  • Medical, Dental & Vision Insurance. We cover a generous portion of employee contributions
  • 401K plan. We invest in present and future you, which is why we offer a generous match and immediate vesting on our plan
  • Parental Leave. Generous paid time off for parents to bond with their newest addition
  • Professional Development. Each employee has an annual budget to allocate to professional development opportunities. Employees are encouraged to take a workshop, attend a webinar, join associations, and do anything else that will help them grow in their careers.
  • And more! We offer flexible time off, life insurance, LTD, a robust employee assistance program, and more!

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
digital marketingpharmaceutical marketinghealthcare data managementaccount managementmarketing strategydata analysischange managementplatform implementationprocess developmentorganic growth
Soft skills
leadershipcoachingpresentation skillsanalytical abilitiesrelationship buildingcommunicationteam managementstrategic thinkingproblem-solvingtime management