CG Life

Project Manager

• Provide day-to-day administrative support to the project management team.
• Assist with scheduling meetings, preparing agendas, taking notes, and distributing action items.
• Maintain project documentation, including timelines, status reports, and other project artifacts as directed by project leads.
• Support in the setup of new projects in internal systems, ensuring all necessary details are accurate and complete.
• Assist with the execution of simple, low-risk projects (e.g., small-scale deliverables, basic digital updates, or internal marketing initiatives).
• Track progress on assigned tasks, flag risks or delays, and ensure timely communication to project leads.
• Help coordinate cross-team workflows by routing materials, assisting with handoffs, securing approvals, and following up on outstanding items.
• Shadow senior project staff during project planning and client communications to gain hands-on learning experience.
• Support project teams by updating schedules, timelines, and budget trackers.
• Assist with monitoring hours, budget updates, and reporting as directed by project leads.
• Document scope changes and maintain records of project estimates under guidance from senior team members.
• Foster a positive, collaborative team environment by being responsive, proactive, and supportive.
• Communicate clearly and professionally with internal teams, escalating challenges to project leads when necessary.
• Coordinate internal marketing and operational initiatives, supporting leadership in execution.
• Support project leads in preparing client-facing materials, including status reports and follow-up communications.
• Occasionally attend client meetings to take notes, learn expectations, and observe effective communication practices.
• Ensure timely and accurate delivery of project documentation to clients under close supervision.
• Maintain a professional, client-service–oriented approach in all interactions, representing the agency with reliability and attention to detail.
• Learn and apply best practices in client relationship management by shadowing senior team members.
• Learn and apply CG Life’s established tools, templates, and processes to ensure consistency and efficiency.
• Provide feedback on workflows and support the adoption of process improvements.
• Participate in training and mentorship opportunities within the Project Management department.
• Gain exposure to multi-channel marketing campaigns, agency operations, and client management basics.
• Demonstrate curiosity and initiative in learning project management best practices, tools, and industry knowledge.

Project Coordinator

Director

• Lead and oversee the tactical planning, activation, and effective execution of work for a large 8-10M account or portfolio of 2-3 brands or franchises.
• Oversee and guide a team in developing and executing tactical project plans, ensuring proactive project activation and seamless implementation across all projects within an assigned portfolio.
• Oversee successful project facilitation across the portfolio, helping teams to navigate ambiguity, resolve challenges, and drive clear, actionable outcomes.
• Mentor junior and mid-level team members to align tactical execution with agency standards, strategic objectives, and project goals.
• Ensure assigned portfolio meets or exceeds revenue and on-time delivery targets.
• Lead and oversee project scheduling, estimation, scope management, budget tracking, and forecasting across a portfolio, making strategic decisions when issues arise.
• Oversee all estimates, ensuring consistency and accuracy across the portfolio.
• Oversee budget management across a portfolio—ensuring estimates align to project plans, changes of scope are promptly escalated and addressed, and effective partnership with finance through revenue reconciliation processes.
• Ensure all projects are properly scheduled, resourced, and delivered on time and within scope and budget—or risks are escalated and quickly driven to resolution and next steps.
• Oversee and lead the forecasting process across the portfolio, making strategic decisions regarding resourcing conflicts and capacity planning.
• Lead team consensus-building by providing recommendations, establishing clear next steps, and ensuring documentation of key decisions.
• Oversee and guide project health analysis, working with team members to identify risks early and implement strategic solutions.
• Mentor junior and mid-level team members in project health best practices and support issue resolution.
• Ensure assigned portfolio meets or exceeds monthly forecasting targets.
• Oversee and guide communication best practices across a portfolio, ensuring project managers know how to adapt their communication style effectively based on audience, context, and individual needs.
• Work cross-functionally with Client Services, Strategy, Technical, and Creative leadership on an assigned account to ensure seamless delivery and prioritization of work.
• Foster a culture of collaboration, trust, and accountability within project teams, effectively motivating and supporting internal stakeholders.
• Proactively identify and address team dynamics, risks, and challenges—serving as an escalation point when necessary to ensure smooth project execution.
• Lead strategic internal communications and presentations across all levels of the organization, including senior and executive leadership, with a focus on advancing internal business and operational objectives.
• Mentor junior and mid-level team members in relationship management and best practices, and support issue resolution when communication challenges arise.
• Oversee the development and maintenance of strong client relationships, ensuring the overall health of project management to client interactions across a portfolio.
• Serve as a trusted senior face of delivery for the client, elevating their experience and building confidence in the PMO.
• Lead and contribute to senior and executive-level client presentations and new business opportunities, effectively representing project management expertise.
• Ensure project managers across the assigned portfolio consistently build and maintain strong client relationships, providing mentorship, guidance, and leadership in resolving client issues as needed.
• Proactively identify and mitigate client relationship risks with diplomacy and professionalism.
• Mentor junior and mid-level team members in effective client relationship building, communication, and account management.
• Ensure assigned portfolio meets or exceeds target Client Satisfaction Scores.
• Optimize operating procedures, forecasting processes, resource management and workflow tools to ensure operational excellence across an assigned portfolio.
• Ensure the adherence and effective use of existing tools, templates, and processes across the team to maintain consistency and efficiency.
• Identify opportunities for process improvements and work closely with departmental leadership to drive strategic enhancements.
• Set the standard for professionalism, leadership, and project management best practices, acting as a subject matter expert within the organization.
• Lead team efforts in training, mentoring, and onboarding new team members, actively contributing to the overall performance and growth of the department.
• Act as a subject matter expert on project management best practices, ensuring operational excellence.
• Support team resourcing decisions and contribute to departmental strategy and growth initiatives.
• Effectively manages, guides, and coaches direct reports by staying involved in their development and providing valuable feedback, guidance, and encouragement.
• Takes an active role in mentoring junior and mid-level team members on best practices and client handling and alerts them to opportunities for mentorship across CG Life to achieve career goals.
• Escalation point for a team of Associate Project Directors, Senior Project Managers, Project Managers, and Coordinators, ensuring expectations are met as well as providing leadership, strategic guidance, and problem-solving support.
• Contributes to staffing planning for client accounts.

Project Director

Strategy

• Establishes the agency as a trusted strategic partner by leading day-to-day client strategy, relationship management, and strategic counsel.
• Leads the development of omnichannel strategies that align brand objectives with audience needs and channel best practices, forming the foundation for measurable engagement.
• Acts as a strategic consultant, guiding clients in leveraging data, insights, and analytics to design, activate, and scale customer-centric marketing programs.
• Supports the Account team in understanding client goals and offerings, helping shape marketing direction through innovative, insight-driven solutions.
• Translates strategic insights into actionable campaign roadmaps, leading tactical planning and ongoing optimization to ensure cohesive execution.
• Facilitates workshops, client meetings, and presentations to shape strategic direction, communicate recommendations, and align cross-functional stakeholders.
• Communicates and defends strategic recommendations clearly and persuasively to clients, ensuring buy-in and understanding at all levels.
• Applies expertise in omnichannel engagement planning—including journey mapping, segmentation, content strategy, and channel orchestration—to inform experience design.
• Partners with CXOE, technology, and analytics teams to guide or support implementation of CRM, marketing automation, and personalization platforms that enable scalable, data-driven engagement.
• Identifies opportunities to expand agency capabilities within client accounts, driving organic growth and contributing to revenue goals through cross-sell strategies.
• Secures new strategic initiatives by contributing to and delivering compelling business proposals and pitch presentations.
• Collaborates with internal teams to develop single-minded strategies, creative briefs, and supporting materials rooted in discovery and research.
• Develops strategy decks and other deliverables that translate client needs and insights into clear, actionable plans.
• Stays current on evolving platforms, modern marketing trends, and implications for client strategies.
• Provides guidance, when appropriate, to internal teams based on the strategy, brief, and knowledge of the client and its industry.
• Collaborate with brand strategy, account, creative, content, analytics, CXOE, and technology teams to ensure cohesive and impactful strategy execution.
• Proactively foster team cohesion and collaboration across the agency.
• Demonstrates success at working with cross-functional teams and building strong internal and external relationships.
• Manage and mentor other team members, responsible for goal setting, performance management, career growth, etc.
• Recognizes staff potential and guides employees in identifying challenging and stretching tasks based on interests and organizational needs to achieve career goals.
• Monitors the progress of direct reports and stays involved with their development by being a good source of feedback, guidance, and encouragement.

Digital Strategy Director

Art Director

• Develop concepts and collaborate with art directors, science specialists, and account teams to produce campaign and project ideas for various clients.
• Understand clients’ businesses, targets, and how CG Life can elevate their success.
• Embrace competitive environments, copy design, and trends to create original ideas.
• Present and articulate creative copy—whether their own work or a team member’s—in a way that is grounded in strategy.
• Monitor and follow through on all assigned copy projects.
• Deliver impactful presentations to both internal and external audiences.
• Maintain thorough knowledge of brand goals, positioning, markets, and competitors.
• Develop thoughtful and clear rationales for creative work and communicate them effectively to stakeholders.
• Manage timelines in conjunction with production personnel and ensure team deliverables are completed and presented on time.
• Stay current on industry trends and technology.
• Supervise the work of others, typically 1–2 employees at the copy supervisor or senior copywriter level or below.
• Demonstrate keen attention to detail and timely follow-through.
• Show passion for clients’ businesses and creative output.
• Consistently deliver high-quality work on time.
• Apply understanding of brand goals, positioning, and market conditions to all assignments.
• Incorporate ideas and revisions in response to feedback from supervisors, account teams, and clients.
• Collaborate with creative leads, account teams, and project management to deliver high-level work.

Freelance Associate Creative Director, Copy – Pharma

• Develops concepts and collaborates with copywriter(s) to produce campaign/project ideas for various clients.
• Fully monitors and follow through on production of all assigned projects
• Impactfully deliver presentations to both internal and external audiences
• Thorough knowledge of brand goals, positioning, market and competitors
• Able to develop thoughtful and clear rationale for the work, and can articulate that to all stakeholders
• Designs at a high level of professionalism in a variety of styles
• Owns timelines in conjunction with production personnel and manages their reports to complete and present work on time
• Remains current on industry trends and technology
• Will supervise the work of others, generally 1-2 employees at art director level or below
• Ability to read and comprehend simple instructions, short correspondence and memos
• Ability to write reports and correspondence
• Quality of Work
• Keen attention to detail and timely follow-through
• Demonstrates passion for our clients’ business and creative product
• Consistently delivers on-time
• Experience with Adobe Creative Suite including InDesign, Photoshop, Illustrator, and XD
• Understand and apply brand goals, positioning, and market conditions to the work
• Incorporate ideas and make revisions in response to the feedback from your supervisors, account team and clients
• Work collaboratively with creative leads, account team and project management to deliver work at a high level

Freelance Senior Art Director, Pharma

Client Services Representative

• Quickly form relationships with new business wins and lead the team in best practices for building and sustaining client trust.
• Maintain long-term client relationships and cultivate a network of clients who are eager to work with CG Life as they move through their careers.
• Confidently manage client escalations or difficult conversations with diplomacy and professionalism.
• Demonstrate a proven track record of organic growth and lead upsell opportunities across the book of business.
• Identify and pursue opportunities for growth within existing accounts and across connected client organizations.
• Lead pitch teams and oversee all aspects of new business opportunities.
• Oversee revenue and forecast reporting for a multi-account portfolio, ensuring accuracy and sound financial management.
• Report to leadership and finance on key financial metrics for assigned accounts.
• Provide strategic oversight across all core elements of agency work, including planning, launches, digital, media, and integrated communications.
• Serve as a tone-setting leader and escalation point across the organization.
• Partner with agency leadership to ensure on-time, on-budget, and on-strategy delivery of all client work.
• Demonstrate inspiring and motivating leadership that empowers teams and elevates client work.
• Guide strategic recommendations rooted in deep understanding of the client’s business, market dynamics, and challenges.
• Model confidence, polish, and collaboration to foster credibility and trust with clients and internal teams.
• Build strong relationships across all functional leads (science, strategy, creative, and operations).
• Foster collaboration, transparency, and camaraderie across the CG Life team.
• Act as an agency leader demonstrating sound business judgment and prudent financial decision-making.
• Keep senior management informed of account status, challenges, and key milestones, engaging them when appropriate.
• Apply deep understanding of business trends, insights, and brand launch best practices to guide strategy.
• Oversee staffing, management, and leadership of the assigned account team.
• Develop and mentor team members, supporting their career growth and professional development.
• Provide coaching and leadership that strengthens team performance and agency culture.

Vice President, Client Services

• Own the tactical planning, activation, and effective execution of work for a large 6-8M account or 2-3 brands or a franchises.
• Oversee and guide a team in developing and executing tactical project plans, ensuring proactive project activation and seamless implementation across all projects within an assigned account.
• Develop and maintain detailed and accurate tactical plans, driving successful implementation across all assigned projects.
• Own project facilitation throughout the entire lifecycle, navigating ambiguity, problem-solving, and proactively driving resolutions without assistance.
• Oversee and guide a team in project scheduling, estimation, scope management, budget tracking, and forecasting, making strategic decisions when issues arise.
• Ensure all projects within an assigned team are effectively estimated, preparing and reviewing initial project estimates, change orders, and complex annual scopes of work.
• Own budget management from start to finish—aligning initial estimates to project plans, updating budgets to align with changes in scope, and partnering with finance through revenue reconciliation processes.
• Ensure all projects within the team are effectively scheduled, resourced, and delivered on time and within scope and budget—or escalate risks as needed driving the team to align on solutions and next steps.
• Oversee the forecasting process for an assigned book of work, making strategic decisions regarding resourcing conflicts and capacity planning.
• Document key decisions and provide clear recommendations to maintain project alignment and efficiency.
• Analyze project health, identifying risks and actionable solutions.
• Foster a culture of collaboration, trust, and accountability while motivating and supporting internal stakeholders.
• Identify and address team dynamics, risks, and challenges—escalating when necessary for smooth project execution.
• Set the tone for positive team interactions through proactive, transparent, and empathetic communication.
• Support strategic internal communications and presentations, particularly for leadership and operational initiatives.
• Oversee the maintenance of strong client relationships, ensuring the overall health of project management client interactions across an assigned team.
• Act as a key client point of contact for both executional and strategic project-related communications, translating complex ideas into actionable plans.
• Engage in senior-level client presentations, strategic discussions, and new business opportunities.
• Proactively identify and mitigate client relationship risks with diplomacy and professionalism.
• Champion the use of existing tools, templates, and processes to ensure consistency and efficiency.
• Identify opportunities for process improvement and work with leadership to implement best practices.
• Lead by example, setting the standard for professionalism, problem-solving, and collaboration.
• Provide training, mentorship, and onboarding support for new team members.
• Act as a subject matter expert on project management best practices, ensuring operational excellence.
• Support team resourcing decisions and contribute to departmental strategy and growth initiatives.
• Effectively manages, guides, and coaches direct reports by staying involved in their development and providing valuable feedback, guidance, and encouragement.
• Takes an active role in mentoring junior team members on best practices and client handling and alerts them to opportunities for mentorship across CG Life to achieve career goals.
• Escalation point for a team of Senior Project Managers, Project Managers, and Coordinators, ensuring expectations are met as well as strategic guidance and problem-solving support.
• Contributes to staffing planning for client accounts.

Associate Project Director

Account Executive

• Builds and maintains strong business relationships by establishing trust and credibility at all levels in the client's organization, including senior management.
• Establishes regular communication with clients to ensure their satisfaction and facilitate our long-term profitability and growth.
• Persuades clients as a strategic partner with a perspective they can trust.
• Guides client planning and forward-thinking via established industry knowledge to support the agency's recommendations.
• Drives the growth of client accounts by identifying challenges and pursuing upsell opportunities.
• Collaborates with key leaders to present effective solutions that engage clients and generate excitement for additional projects.
• Supports new business efforts by actively participating in strategy sessions, attending pitches, and delivering presentations when appropriate.
• Ensures the accurate management of the account financials, including managing reporting.
• Leads and reports on monthly and quarterly forecast updates for the assigned client account(s).
• Displays personal ownership and responsibility for the client account by handling all elements from the briefing to the scope execution.
• Leads assigned agency team to deliver for clients, ensuring all work is on strategy, on time, and on budget.
• Directs, coaches, and motivates the client services team to effectively deliver for our clients.
• Acts as the client’s champion internally and brings their point of view to our work.
• Expert on the client account, target audiences, and competitive landscape to contribute toward business solutions for their business, ensuring our solutions align with their goals.
• Successfully serves as a point of authority and/or source of advice for assigned client(s).
• Responsible for brand planning, strategic and tactical deliverables, and contributing to budget planning.
• Demonstrates influence and diplomacy in written and verbal presentations.
• Builds strong relationships with all functional team leads, ensuring the client’s objectives are consistently met.
• Exhibits effective working relationships across CGL capabilities to drive complex projects from both a strategic and business relationship perspective.
• In-depth understanding of omnichannel marketing concepts and campaigns, including best practices across digital channels, data management, analytics, and related technologies.
• Leads assigned agency team to deliver for clients, ensuring all work is on strategy, on time, and on budget.
• Expert on the client’s business, customers, and competitive environment.
• Leads meetings and contributes strategically not only in tactics but also in positioning and planning.
• Understands client performance metrics and takes initiative to align their personal goals by analyzing progress, providing constructive feedback, and implementing tailored strategies for success.
• Effectively manages, guides, and coaches direct reports by staying involved in their development and providing valuable feedback, guidance, and encouragement.
• Takes an active role in mentoring junior team members and alerts them to opportunities for mentorship across CGL to achieve career goals.
• Models strong leadership and team management skills.

Account Director, Life Science

Account Manager

• We are seeking a strategic, energetic, and motivated Public Relations Account Supervisor (AS) who is eager to build on past career successes and creatively help tell our clients’ stories in new and innovative ways through strategic earned media and content programs.
• The Account Supervisor works within the PR department and as part of the larger integrated agency team to realize successful omnichannel campaigns.
• Regularly serves as the client’s main contact with the agency on a day-to-day basis with minimal oversight.
• Proactively engages with clients, advancing work and ensuring productive discussions; exhibits strong facilitation and leadership qualities during meetings.
• Helps manage client expectations to foster effectiveness and productivity.
• Leads client engagements and serves as the day-to-day strategic counselor; oversees communications program development and implementation.
• Manages teams assigned to clients and ensures programs are delivered on time and on budget.
• Prepares and estimates project budgets, manages budget overages in collaboration with senior leadership, and initiates change-of-scope discussions to ensure target profitability is achieved.

Account Supervisor, Public Relations

• Develop and maintain detailed tactical plans across assigned projects, ensuring proactive activation and efficient execution.
• Own project facilitation throughout the lifecycle, expertly navigating ambiguous or complex challenges and driving to clear resolutions and next steps.
• Anticipate risks, identify issues, and determine when escalation is needed; act as an escalation point for PMs.
• Support PMs in their project planning, execution, and facilitation responsibilities.
• Ensure all assigned projects are appropriately scheduled, resourced, and forecasted; escalate risks promptly and provide solutions when delivery is at risk.
• Prepare estimates, change orders, and support the estimating process for complex annual scopes of work.
• Own budget management from start to finish—aligning initial estimates to project plans, updating budgets to align with changes in scope, and partnering with finance through revenue reconciliation processes.
• Analyze project health, identifying risks and actionable solutions.
• Champion collaboration and build trust across cross-functional teams, fostering optimism and empathy, particularly in challenging situations.
• Adapt communication effectively based on the audience, individual, or situation, ensuring clarity and alignment.
• Serve as a trusted day-to-day client contact for project-related communication, ensuring accurate and timely updates.
• Apply established processes, templates, and tools consistently across projects, ensuring alignment with departmental standards.
• Support onboarding, mentoring, and training of PMs, sharing expertise in tactical planning and execution.
• Consistently model expected professional behaviors, maturity, and collaboration.

Senior Project Manager

Compliance

• Serve as the agency expert on internal and client regulatory processes and requirements as well as FDA regulations and guidance and educate team members about them.
• Identify trends, risks, patterns, and precedents in the MLR process to inform our content creation and speed up the approval process, and increase the expertise of the agency as a whole by seeking and sharing knowledge.
• Advise Project Management, Client Services, and Strategy team members on regulatory risk considerations and MLR submission strategy for current projects as well as tactical planning and proposals.
• Establish positive relationships with new client MLR teams, learn their processes, onboard internal teams, and work with the Project Management team to develop and optimize internal processes as needed.
• Develop, maintain, and optimize documentation on regulatory compliance, submission preparation processes, and client-specific MLR requirements.
• Identify needs and develop resources and training for effective collaboration with the Creative team.
• Ensure that all written and designed content is accurate, meets editorial guidelines, adheres to client and brand requirements, and complies with FDA regulations.
• Support copywriters in gathering and ensuring the accuracy of references and citations in preparation for submission, and ensure the maintenance of claim reference and citation libraries.
• Prepare submissions for MLR review, ensuring that they are error-free and meet all internal, client, and FDA standards.
• Track submissions through client MLR review and approval via internal tracking systems and client submission systems.
• Act as an agency regulatory expert in client MLR review meetings to seek clarification, obtain clear direction, answer questions, and maintain positive MLR relationships.
• Lead the regulatory efforts for complex, high-priority, and high-visibility projects such as product launches, including working closely with the Project Management team on submission process and strategy, educating team members, and maintaining communication, collaboration, optimism, and empathy through challenging situations.
• Define, optimize, and enforce internal processes to create improvements and efficiencies in editing, submission preparation, resubmission, and approval.
• Spearhead change to successfully implement process improvements; be firm yet flexible as the team adapts to change.

Senior Regulatory Specialist

• Builds and maintains strong business relationships by establishing trust and credibility at all levels in the client's organization, including senior management.
• Establishes regular communication with clients to ensure their satisfaction and facilitate our long-term profitability and growth.
• Persuades clients as a strategic partner with a perspective they can trust.
• Guides client planning and forward-thinking via established industry knowledge to support the agency's recommendations.
• In-depth understanding of omnichannel marketing concepts and campaigns, including best practices across digital channels, data management, analytics, and related technologies.
• Drives the growth of client accounts by identifying challenges and pursuing upsell opportunities.
• Collaborates with key leaders to present effective solutions that engage clients and generate excitement for additional projects.
• Supports new business efforts by actively participating in strategy sessions, attending pitches, and delivering presentations when appropriate.
• Ensures the accurate management of the account financials, including managing reporting.
• Leads and reports on monthly and quarterly forecast updates for the assigned client account(s).
• Displays personal ownership and responsibility for the client account by handling all elements from the briefing to the scope execution.
• Leads assigned agency team to deliver for clients, ensuring all work is on strategy, on time, and on budget.
• Directs, coaches, and motivates the client services team to effectively deliver for our clients.
• Acts as the client’s champion internally and brings their point of view to our work.
• Expert on the client account, target audiences, and competitive landscape to contribute toward business solutions for their business, ensuring our solutions align with their goals.
• Successfully serves as a point of authority and/or source of advice for assigned client(s).
• Responsible for brand planning, strategic and tactical deliverables, and contributing to budget planning.
• Demonstrates influence and diplomacy in written and verbal presentations.
• Builds strong relationships with all functional team leads, ensuring the client’s objectives are consistently met.
• Exhibits effective working relationships across CGL capabilities to drive complex projects from both a strategic and business relationship perspective.
• In-depth understanding of omnichannel marketing concepts and campaigns, including best practices across digital channels, data management, analytics, and related technologies.
• Leads assigned agency team to deliver for clients, ensuring all work is on strategy, on time, and on budget.
• Expert on the client’s business, customers, and competitive environment.
• Leads meetings and contributes strategically not only in tactics but also in positioning and planning.
• Understands client performance metrics and takes initiative to align their personal goals by analyzing progress, providing constructive feedback, and implementing tailored strategies for success.
• Effectively manages, guides, and coaches direct reports by staying involved in their development and providing valuable feedback, guidance, and encouragement.
• Takes an active role in mentoring junior team members and alerts them to opportunities for mentorship across CGL to achieve career goals.

Account Director

• Serve as the primary client contact, ensuring proactive communication and relationship management.
• Takes initiative to drive work and conversations forward, managing client questions and challenges independently. Strong facilitator/leader in meetings.
• Manages client expectations to foster productive and effective working partnerships.
• Professionally manages tricky or complex client conversations.
• Able to identify opportunities within current accounts through strong client relationships and strategic insights.
• Initiates conversations that open doors for exploring expanded services and partnerships.
• Manages budget tracking and ensures clear communication with the client, including estimates, actuals, and project completion metrics.
• Responsible for managing daily account work on assigned brand(s), ensuring projects are delivered on time, within scope, and meeting client expectations.
• Responsible for flawless project execution with attention to detail and quality.
• Facilitates and leads tactical meetings and discussions with confidence and clarity.
• Demonstrates and applies extensive knowledge of assigned client(s) business to ensure strategic alignment in all deliverables.
• Demonstrates sound judgment to anticipate and effectively solve challenges.
• Upholds agency values while following processes and leading interactions with clients, internal staff, freelancers, and vendors.
• Actively listens, participates, and contributes to strategic discussions and meetings.
• Attends market research, captures notes, and shares insights and observations.
• Establishes strong working relationships with all day-to-day functional team members.
• Builds partnerships with project management and finance teams to ensure seamless collaboration.
• Collaborates with cross-functional teams to define, deliver, and present assigned work.
• Contributes thoughtfully to annual planning and creative work.
• Maintains strong knowledge of the client’s business and ensures strategic alignment in tactical execution.
• Can demonstrate a base understanding of omnichannel marketing concepts and campaigns, including best practices across digital channels, data management, analytics, and related technologies.

Account Supervisor

• Directs and inspires the creative team by setting standards for creative products to ensure it’s of the highest caliber
• Leads selling creative projects in collaboration with the Business Development team to pitch or have conversations with potential clients
• Leads the execution of creative work by bringing innovative ideas and approaches to the creative team
• Contributes strategic insight for high-level projects and new business through developing creative briefs under the guidance of the ECD
• Exhibits a deep knowledge of client brands, audiences, and happenings in healthcare, life science, and digital and harnesses it to drive outstanding creative
• Collaborates across department leads to create strong internal partnerships to address client needs
• Guides and motivates ACDs and below in strategic decision-making, creative problem-solving, and designing/creating content to it’s greatest potential
• Serves as the "conscience" of the creative product, ensuring the creative team leads are staying true to both strategy and creative vision
• Masters a focus on multiple priorities such as work quality, staffing, workload, workflow, team happiness, and client relations
• Fosters growth of direct reports through inclusion, empowerment and collaboration with account, strategy and project management teams
• Represents creative POV to senior agency team