Customer Service Representative
CFGC, Inc
full-time
Posted on:
Location Type: Office
Location: Dallas • Texas • United States
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About the role
- Provide support to adults, children and families with mental health needs via telephonic services
- Ensure delivery of quality and cost-effective services
- Answering large amounts of inbound and outbound calls in a timely manner
- Follow communication scripts to manage different topics
- Identify and resolve customer needs telephonically
- Schedule and reschedule patient appointments using scheduling system
- Collect and clarify customer contact & insurance information
- Maintain accurate and timely documentation in compliance with HIPAA
- Participate in quality improvement initiatives related to transitions of care
Requirements
- Bilingual (Spanish)
- High School Diploma Required
- Previous healthcare or medical office experience is preferred
- Must have a working knowledge of Microsoft Outlook, Excel, Word and document in an EHR
- Ability to relate to clients, employees, and the general public in a professional manner.
Benefits
- Medical
- Dental
- Vision
- Basic Life
- Short term disability
- Long term disability
- Voluntary life
- Accidental death & dismemberment
- Voluntary Accident
- Critical Illness
- Legal & 401K
- Paid time off (vacation and sick time)
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
EHR documentationscheduling systemtelephonic servicescustomer needs identificationquality improvement initiatives
Soft Skills
professional communicationcustomer serviceproblem-solvinginterpersonal skillstimeliness
Certifications
High School Diploma