CFGC, Inc

Customer Support

• Provide support to adults, children and families with mental health needs via telephonic services
• Ensure delivery of quality and cost-effective services
• Answering large amounts of inbound and outbound calls in a timely manner
• Follow communication scripts to manage different topics
• Identify and resolve customer needs telephonically
• Schedule and reschedule patient appointments using scheduling system
• Collect and clarify customer contact & insurance information
• Maintain accurate and timely documentation in compliance with HIPAA
• Participate in quality improvement initiatives related to transitions of care

Customer Service Representative