Operations Administrator
CFC
Claims Operations Analyst
CFC
full-time
Posted on:
Location Type: Hybrid
Location: London • 🇬🇧 United Kingdom
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Support the overall claims function focusing on UK and EU claims handling entities and report to the Claims Operations Manager.
- Develop a deep understanding of CFC’s end-to-end claims process and the operations of different entities.
- Stay up-to-date with regulatory requirements and developments related to claims handling and communicate necessary steps to Claims leadership.
- Assess and streamline claims team processes and procedures to enhance performance, accuracy, governance, and monitoring.
- Create and maintain processes, procedures, and guidelines and monitor adherence.
- Produce and update claims process mapping and flows.
- Collaborate with the Management Information team to improve claims reporting and dashboards.
- Work with the Product Governance Specialist to understand claims metrics and provide data and analysis to demonstrate customer outcomes monitoring.
- Review claims system functionality and work with IT to drive efficiencies and implement system changes.
- Investigate and respond to claims audit recommendations.
- Handle ad-hoc Claims Operations tasks and projects as required.
Requirements
- Strong organizational skills and excellent time management
- Ability to juggle multiple tasks and meet deadlines
- Critical thinker with strong problem-solving skills
- Exceptional written and oral communication skills with attention to detail
- Ability to communicate professionally with various stakeholders, including senior management
- Ability to work autonomously and as part of a team in a high-paced environment
Benefits
- Love what you do: We show up each day ready to take on the world. Our passion and intensity set us apart and makes the difference to our colleagues, customers, brokers and carriers.
- Challenge everything: We’re never afraid to question the way that things are done and we constantly challenge ourselves and others to makes things better.
- Have fun, be good: Insurance is a serious business, but we don’t take ourselves too seriously. We make it fun to work at CFC, we welcome all viewpoints, and we treat everyone how we would expect to be treated.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
claims processclaims handlingclaims reportingclaims metricsprocess mappingdata analysissystem functionalityprocess improvementgovernancemonitoring
Soft skills
organizational skillstime managementproblem-solvingcritical thinkingcommunication skillsattention to detailstakeholder communicationautonomyteamworkadaptability