Operational Excellence Coach – French Speaking
QAD
Job Level
Mid-LevelSenior
About the role
- Support the smooth operation of the Claims team and contribute to the efficiency of claims processes.
- Generate and send loss runs to brokers and clients, detailing their claims history.
- Own the end-to-end peer review process, ensuring accuracy and consistency.
- Assist with ongoing data cleansing to maintain data integrity.
- Contribute to the binder renewal process, including creating yearly claims authority matrices and documenting binder and desk authorities for claims adjusters.
- Manage ad-hoc updates to desk authorities.
- Prepare claims commentary and statistics for the Quarterly Underwriting Meeting pack.
- Create and update operational documents such as processes and procedures.
- Help respond to audit requests, including providing copies of claims files.
- Work with Learning & Development to publish training materials and ensure proper documentation on CFC Learning.
- Keep the vendor listing up to date.
- Report to Lyle Edwards.
Requirements
- Strong organizational skills with a keen eye for detail.
- A personable, positive, and proactive attitude.
- Proven ability to prioritize and manage your workload effectively.
- A willingness to learn and develop within the role.
- Excellent communication and collaboration skills.
