Senior Associate – External Audit, Sustainability Reporting and Assurance
PwC
Job Level
Senior
About the role
- Proactively handle cyber and tech claims from first notification of loss to settlement, including coverage, legal liability and quantum analysis
- Handle claims on behalf of CFC Claims Australia as a TPA to CFCU (surplus lines) as necessary
- Foster good relationships with policyholders, brokers, underwriters and capacity providers and drive excellent customer service
- Ensure prompt cyber claims response and assist with development of cyber claims processes and procedures
- Work closely with London based Cyber Claims team to ensure consistency across jurisdictions
- Actively work with a panel of cyber response vendors (forensic, legal, PR) and manage vendor relationships
- Monitor claims team to ensure accurate reserving, pursue third-party recoveries and reduce claims leakage
- Prioritise deadlines from lawsuits, demand letters and claims queries
- Manage claims administrative duties: electronic file management, filing, payment requests, and production of management information
- Provide support to Cyber Claims Manager and Claims Director, including MI & Reporting updates
- Assist with triage of claims notified through cyber claims mailbox and manage technical aspects of cyber incidents and investigations
- Supervise and manage the cyber claims team: goal setting, 121s, team meetings, performance appraisals, recruitment support and training
- Identify and escalate claims-related issues and introduce initiatives to improve service delivery
Requirements
- Excellent verbal & written communication skills and attention to detail
- Ability to communicate effectively and accurately internally and externally at all levels
- Strong stakeholder management experience
- Excellent organisational, research, analytical, problem-solving and drafting skills
- Ability to negotiate and influence effectively
- Willingness to learn and challenge the status quo
- Excellent computer skills (including MS Outlook, Word, PowerPoint & Excel)
- Use of ECF an advantage
- Minimum of 10 years’ experience of handling claims with at least 5 years handling cyber claims
- Experience in a Responsible Manager role is crucial
- Experience with cross border and international cyber incidents or forensic investigations
- A good understanding of international considerations relating to cyber claims in Australia
- Experienced at working with incident response vendors, in particular legal and forensic providers
- Good understanding of cyber insurance policy wordings
- Knowledge of legal and regulatory requirements specific to Lloyd’s (e.g. Claims management Principles and Minimum Standards), MGAs and the Financial Ombudsman Service
- Understanding of underwriting strategies and the impact of claims and external events on underwriting practice and business results
- Demonstrable experience within a team leader (people management) role
