Senior Claims Specialist
CFC
Job Level
Senior
About the role
- We are looking for an experienced Senior Claims Specialist to further strengthen our claims team and to ensure that we continue to deliver a high-quality claims service to policyholders, brokers, underwriters and capacity providers.
- You are a conscientious and hardworking claims professional with experience in Cyber claims in Australia.
- This role will work with colleagues in CFC’s office in London, and Incident Response team, along with a number of incident response vendors including forensic, legal, and PR. You will manage a team to develop and maintain strong working relationships with our core capacity providers whilst driving proactive management, monitoring and oversight of claims performance standards.
- As a Senior Claims Specialist you’ll live out our core values, providing day-to-day guidance, support and coaching to deliver against our budget and strategic objectives. To be considered for this position you must have experience in a Responsible Manager role.
Requirements
- Excellent verbal & written communication skills and attention to detail
- Ability to communicate effectively and accurately internally and externally at all levels
- Strong stakeholder management experience
- Excellent organisational, research, analytical, problem-solving and drafting skills
- Ability to negotiate and influence effectively
- Willingness to learn and challenge the status quo
- Excellent computer skills (including MS Outlook, Word, PowerPoint & Excel)
- Use of ECF an advantage
- Minimum of 10 years’ experience of handling claims with at least 5 years handling cyber claims
- Experience in a Responsible Manager role is crucial
- Experience with cross border and international cyber incidents or forensic investigations
- A good understanding of international considerations relating to cyber claims in Australia
- Experienced at working with incident response vendors, in particular legal and forensic providers
- Good understanding of cyber insurance policy wordings
- Knowledge of legal and regulatory requirements specific to Lloyd’s (e.g. Claims management Principles and Minimum Standards), MGAs and the Financial Ombudsman Service
- Understanding of underwriting strategies and the impact of claims and external events on underwriting practice and business results
- Demonstrable experience within a team leader (people management) role
