Senior Associate – External Audit, Sustainability Reporting and Assurance
PwC
Job Level
Senior
About the role
- Proactively handle cyber and tech claims from first notification of loss (FNOL) to settlement, including coverage, legal liability and quantum analysis
- Handle claims for CFC Claims Australia as a TPA to CFCU (surplus lines) as necessary
- Foster relationships with policyholders, brokers, underwriters and capacity providers; drive excellent customer service
- Ensure prompt cyber claims response and assist with development of cyber claims processes and procedures
- Work closely with London Cyber Claims team to ensure consistency across jurisdictions
- Actively work with a panel of cyber response vendors (forensic, legal, PR)
- Monitor claims team for prompt and accurate reserving, third-party recoveries and reducing claims leakage
- Prioritise deadlines in lawsuits, demand letters and claims queries
- Manage claims administrative duties: electronic file management, filing and payment requests, and production of management information
- Support the Cyber Claims Manager and Claims Director with MI & reporting, training, recruitment and team management
- Influence and introduce initiatives to improve service delivery; assist vendor RFI and selection processes
- Supervise and manage cyber claims team including goal setting, 1:1s, team meetings and performance appraisals
- Ability to manage claims adjusting and technical aspects of cyber incidents and investigations
- Assist with triage of claims notified through cyber claims mailbox
Requirements
- Excellent verbal & written communication skills and attention to detail
- Ability to communicate effectively and accurately internally and externally at all levels
- Strong stakeholder management experience
- Excellent organisational, research, analytical, problem-solving and drafting skills
- Ability to negotiate and influence effectively
- Willingness to learn and challenge the status quo
- Excellent computer skills (including MS Outlook, Word, PowerPoint & Excel)
- Use of ECF an advantage
- Minimum of 10 years’ experience of handling claims with at least 5 years handling cyber claims
- Experience in a Responsible Manager role is crucial.
- Experience with cross border and international cyber incidents or forensic investigations
- A good understanding of international considerations relating to cyber claims in Australia
- Experienced at working with incident response vendors, in particular legal and forensic providers
- Good understanding of cyber insurance policy wordings
- Knowledge of legal and regulatory requirements specific to Lloyd’s (e.g. Claims management Principles and Minimum Standards), MGAs and the Financial Ombudsman Service
- Understanding of underwriting strategies and the impact of claims and external events on underwriting practice and business results
- Demonstrable experience within a team leader (people management) role
