Senior Claims Specialist
CFC
Job Level
Senior
About the role
- We are looking for an experienced Senior Claims Specialist to further strengthen our claims team and to ensure that we continue to deliver a high-quality claims service to policyholders, brokers, underwriters and capacity providers. You are a conscientious and hardworking claims professional with experience in Cyber claims in Australia. This role will work with colleagues in CFC’s office in London, and Incident Response team, along with a number of incident response vendors including forensic, legal, and PR. You will manage a team to develop and maintain strong working relationships with our core capacity providers whilst driving proactive management, monitoring and oversight of claims performance standards. As a Senior Claims Specialist you’ll live out our core values, providing day-to-day guidance, support and coaching to deliver against our budget and strategic objectives. To be considered for this position you must have experience in a Responsible Manager role.
Requirements
- Excellent verbal & written communication skills and attention to detail Ability to communicate effectively and accurately internally and externally at all levels Strong stakeholder management experience Excellent organisational, research, analytical, problem-solving and drafting skills Ability to negotiate and influence effectively Willingness to learn and challenge the status quo Excellent computer skills (including MS Outlook, Word, PowerPoint & Excel) Use of ECF an advantage Minimum of 10 years’ experience of handling claims with at least 5 years handling cyber claims Experience in a Responsible Manager role Experience with cross border and international cyber incidents or forensic investigations A good understanding of international considerations relating to cyber claims in Australia Experienced at working with incident response vendors, in particular legal and forensic providers Good understanding of cyber insurance policy wordings Knowledge of legal and regulatory requirements specific to Lloyd’s, MGAs and the Financial Ombudsman Service Understanding of underwriting strategies and the impact of claims and external events on underwriting practice and business results Demonstrable experience within a team leader (people management) role
