CEX.IO

Customer Support

• Respond promptly and professionally to customer inquiries via email, chat, and phone.
• Assist customers with account setup, transactions, payments, and technical troubleshooting.
• Guide customers through KYC/AML verification processes in line with regulatory requirements.
• Escalate complex cases to the appropriate departments (e.g., Compliance, Risk, Product).
• Document and track customer interactions using our CRM system.
• Provide feedback to the Product team on recurring customer issues to improve user experience.
• Contribute to building and updating internal knowledge bases and FAQs.
• Ensure compliance with data protection, security, and regulatory standards.
• Collaborate closely with Compliance, Operations, and Product teams to resolve issues quickly while maintaining professionalism and accuracy.

Customer Support Agent