CEX.IO

Affiliate Manager

• Develop and execute the overall referral and affiliate marketing strategy to drive new user acquisition and retention.
• Manage day-to-day operations of the affiliate and referral programs.
• Work closely with product, design, data, and engineering teams to optimize program performance and user experience.
• Identify and onboard new affiliate partners and influencers within the crypto and fintech ecosystem.
• Analyze program metrics and performance data to optimize ROI and scalability.
• Collaborate with product and engineering teams to develop and enhance the technical functionality of the referral program.
• Research market trends and competitor programs to identify new opportunities for innovation.
• Ensure compliance with regulatory requirements and internal brand guidelines.

Product Marketing Manager – Referral & Affiliate Programs

Backend Engineer

• Develop and maintain scalable and high-performance Node.js backend systems for production environments.
• Handle web back-end development, ensuring robust and efficient architecture.
• Collaborate with cross-functional teams to design, implement, and optimize backend services.
• Troubleshoot and debug complex issues across the application and systems.
• Write clean, maintainable code while adhering to coding standards and best practices.
• Optimize the performance of backend services and databases for scalability.
• Integrate third-party APIs and services into our platform.
• Ensure security, performance, and reliability of the backend systems.
• Contribute to code reviews and knowledge sharing within the team

Back End Developer, Node.js

• Build web applications and APIs using modern frameworks and tools (Node.js, React, PostgreSQL, Docker, Redis, Kubernetes, etc.)
• Develop and maintain scalable databases and applications
• Ensure software responsiveness, efficiency, and security
• Troubleshoot, debug, and optimize existing solutions
• Create mobile-responsive features and appealing UI designs
• Write technical documentation and maintain code quality standards
• Collaborate with product managers, developers, data scientists, and analysts to deliver business-driven solutions

Full Stack Developer – Node.Js, React

Product Operations

• Shape and execute the product operations strategy for financial products within the US region.
• Define the product roadmap, aligning it with overall business goals and the business unit’s objectives.
• Own key product metrics such as Customer growth and Retention, Transaction volume growth, Product performance, and Product operational efficiency.
• Lead the Marketing team to build targeted engagement campaigns and personalized messaging strategies (e.g., push, in-app, email) based on behavioural insights.
• Design and refine client segmentation frameworks to personalize the experience and optimize journeys.
• Collaborate closely with global and regional business leaders to ensure product strategy drives business growth and meets US market demands.

Head of Product Operations

Customer Support

• Respond promptly and professionally to customer inquiries via email, chat, and phone.
• Assist customers with account setup, transactions, payments, and technical troubleshooting.
• Guide customers through KYC/AML verification processes in line with regulatory requirements.
• Escalate complex cases to the appropriate departments (e.g., Compliance, Risk, Product).
• Document and track customer interactions using our CRM system.
• Provide feedback to the Product team on recurring customer issues to improve user experience.
• Contribute to building and updating internal knowledge bases and FAQs.
• Ensure compliance with data protection, security, and regulatory standards.
• Collaborate closely with Compliance, Operations, and Product teams to resolve issues quickly while maintaining professionalism and accuracy.

Product Marketing Manager – Referral & Affiliate Programs

Back End Developer, Node.js

Full Stack Developer – Node.Js, React

Head of Product Operations

Customer Support Agent