Certified Group

Manager

• Lead and develop the Customer Success (Inside Sales) team to achieve monthly, quarterly, and annual targets
• Drive revenue growth across small and mid-tier accounts (<$25K annually)
• Ensure timely quote generation, proactive follow-up, and opportunity conversion
• Own and maintain standardized pricing across all COS laboratories
• Develop and manage price lists, customer-specific pricing, quotes, and service contracts
• Partner with Sales to structure competitive pricing while protecting margin
• Manage contract lifecycle including execution, documentation, tracking expiration dates, and 90-day renewal notifications
• Oversee quote production in collaboration with Sales and technical teams
• Ensure all quotes are accurate, timely, and properly documented
• Maintain data integrity within Salesforce and internal systems
• Continuously improve quoting workflows, turnaround times, and automation
• Partner with Accounting to ensure accurate billing aligned with approved pricing
• Collaborate with Operations, Marketing, and Division Leadership on pricing strategy
• Work with IT and Sales Operations to enhance reporting, systems, and tools
• Participate in system implementations related to pricing, quoting, and billing
• Deliver regular sales and pricing analytics (weekly, monthly, quarterly)
• Identify trends, risks, and opportunities to improve performance
• Drive continuous improvement across pricing, quoting, billing, and sales processes

Pricing and Contracts Manager

QA Engineer

• Assist in the implementation, maintenance, and continuous improvement of the electronic Quality Management System (eQMS) to ensure compliance with FDA regulations.
• Lead and coordinate Corrective and Preventive Action (CAPA) processes, including investigation, root cause analysis, implementation of corrective actions, and effectiveness checks.
• Handle Customer Complaints and Out of Specification (OOS) investigations, ensuring timely resolution and documentation according to regulatory requirements.
• Conduct thorough Internal Audits to assess compliance with established quality procedures, identify areas for improvement, and develop corrective actions as needed.
• Collaborate with cross-functional teams to provide quality assurance guidance and support throughout all stages of operation.
• Develop and maintain quality-related documentation, including Standard Operating Procedures (SOPs), work instructions, and quality records, in accordance with FDA regulations.
• Assist in the preparation and hosting of regulatory agency inspections and audits, as well as follow-up activities to address any findings or observations.
• Stay abreast of regulatory requirements and industry best practices related to quality assurance and quality management systems, and proactively implement necessary changes to ensure compliance.

Pricing and Contracts Manager

Quality Assurance Coordinator