CertifID

Strategic Customer Success Manager

CertifID

full-time

Posted on:

Location Type: Remote

Location: Missouri • Texas • United States

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Job Level

SeniorLead

About the role

  • Proactively identify, develop, and close upsell and cross-sell opportunities
  • Execute win/win renewal negotiations with commercial discipline
  • Manage renewal forecasting accurately
  • Navigate competitive displacement scenarios
  • Partner with leadership to refine playbooks and expansion strategies
  • Own and manage a portfolio of enterprise and mid-market customers
  • Design and execute structured onboarding plans
  • Build and maintain multi-threaded relationships across customer organizations
  • Leverage customer data and live touchpoints to monitor account health
  • Coordinate and lead all onboarding, business reviews, and cadence calls
  • Serve as a subject matter expert on CertifID's products
  • Engage in and occasionally lead cross-functional work

Requirements

  • 7+ years of experience in customer success or account management
  • Proven track record of identifying and closing expansion opportunities
  • Experience managing the full renewal cycle
  • Demonstrated ability to build executive-level relationships
  • Strong commercial acumen
  • Proficiency with CSPs and CRMs — Gainsight, Salesforce, or equivalent
  • Ability to leverage customer data and analytics
  • Strong background in value selling post-implementation
  • Exceptional communication and presentation skills
  • Strong organizational skills
  • Willingness to travel (up to ~25%) for customer meetings
Benefits
  • We’re looking for people who are eager to learn, adapt, and solve challenges
  • Dynamic work environment allowing for meaningful impact
  • Recognized as one of the Best Startups to Work for in Austin
  • Best Culture by Purpose Jobs two years in a row
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer successaccount managementrenewal cycle managementvalue sellingcustomer data analytics
Soft Skills
relationship buildingcommercial acumencommunication skillspresentation skillsorganizational skills