CertifID

Customer Support

• - Safely work through customer product tickets, calling vendors, bridge the gap of software automation, confidently drive calls to completion to build customer’s confidence and strive for 0 insurance liabilities
• - Handle inbound support inquiries via phone, email and chat that range in complexity from “how-to” questions up to involved debugging to track down operational anomalies
• - Raise our database integrity daily and accurately input valid lender/servicer information to achieve higher automatic accuracy
• - Triage a wide range of requests, prioritize support issues to handle the most critical issues first and safely courier the information to the right team
• - Maintain a speedy response time and happy customer rating, taking pride in achieving high service level stands with a continual focus on process improvement
• - Develop and foster relationships with customers by providing functional and technical support for products
• - Work with your team to maintain and contribute to the knowledge base and ensure relevant content can be surfaced easily
• - Work closely with sales, customer success, product, and marketing to communicate root causes for customer success or failure, and drive requirements for product enhancement and development
• - Ensure that a set of standard methodologies and processes are used to effectively assess issues and provide adequate solutions
• - Leverage data, analytics, and various tools across all customers to determine high impact plans of action that deliver high customer value and drive revenue growth for customers
• - Maintain and aspire to exceed team and company goals; including maintaining high levels of customer retention and customer satisfaction

Support Specialist

Full-stack Engineer

• - Architect and build scalable software systems that analyze hundreds of signals in real time to look for complex patterns of fraud.
• - Influence the future of our fraud platform as we scale.

Staff Software Engineer

Product Manager

• Lead and scale CertifID’s core product portfolio, aligning with company strategy, customer needs, and revenue goals.
• Translate customer pain points into clear product strategies, prioritize initiatives, and ensure timely delivery of high-quality products.
• Synthesize the needs of customers, partners, industry experts, and internal stakeholders into a coherent product roadmap for your portfolio.
• Balance visionary thinking with pragmatic execution - moving fast, while ensuring quality and scalability.
• Drive innovation leveraging AI, advanced analytics, and data-driven insights to anticipate fraud threats and create industry-leading solutions.
• Inspire a high-performing team across product, design, and engineering; set a culture of accountability, collaboration, and rapid learning.
• Drive end-to-end product lifecycle from ideation to launch and iteration.
• Partner with SVP of Product and leadership on product strategy and communicate product direction, goals, and performance with clarity and confidence.
• Foster a culture of experimentation, using A/B testing, user research, competitive analysis, and data insights to validate solutions.
• Act as a thought leader inside and outside CertifID, representing product strategy with investors, customers, and industry partners.
• Stay ahead of regulatory changes, fraud trends, and competitive landscape.

Senior Director of Product Management

• Own the roadmap and deliver on the vision to make CertifID a natural extension of our customer’s workflows (and industry leader) across key partner platforms.
• Act as the strategic and tactical driver with third-party providers, collaborating with their product and engineering teams to scope, design, and deliver integrations.
• Develop a deep understanding of customer needs and workflows, using research and feedback to prioritize integrations that deliver the most value.
• Review partner APIs, technical documentation, and system architecture to evaluate feasibility and design the right approach.
• Define success metrics for each integration, track performance, and continuously improve adoption and impact.
• Partner closely with CertifID’s engineering, design, GTM, and support teams to ensure integrations are delivered on time and with high quality.
• Upgrade existing integrations to make them more scalable and flexible as CertifID evolves.
• Ensure the success of integrations — drive adoption, customer satisfaction, and business outcomes.

Senior Product Manager, Integrations

Business Development Rep

• Pipeline Generation: Focus on qualifying high-potential prospects that align with the Ideal Customer Profile and drive them through the sales funnel to create a pipeline of qualified opportunities. This includes conducting outbound prospecting through cold emails and phone calls to generate new business opportunities.
• Lead Conversion: Convert inbound leads from various channels such as events, webinars, and marketing campaigns into scheduled demos or sales meetings.
• Sales Support: Collaborate with Account Executives by conducting research and outreach to key contacts within target accounts, helping to uncover additional insights and opportunities.
• Lead Nurturing: Support lead generation activities by engaging early-stage leads and following up with relevant content, ensuring leads are effectively nurtured and moved towards conversion.

Business Development Representative

Recruitment

• Manage Full Recruitment Lifecycle: Own and execute end-to-end recruiting, from req creation to candidate close.
• Partner with Hiring Managers: Collaborate closely with hiring managers to understand their hiring needs, define job requirements, and provide strategic guidance on attracting top talent.
• Optimize Recruitment Technology & Processes: Leverage and enhance our ATS (Lever) and other tools to improve workflows, scheduling, and reporting.
• Develop & Standardize Recruitment Best Practices: Establish and refine scalable processes, training, and resources to ensure consistency and inclusivity in hiring.
• Implement Effective Talent Strategies: Identify and implement innovative sourcing strategies and hiring approaches to attract a diverse and high-quality talent pool.
• Drive Data-Driven Decision Making: Utilize recruiting data and market insights to provide strategic recommendations and improve hiring outcomes.
• Enhance the Candidate Experience: Develop initiatives to improve candidate engagement, communication, and employer brand representation throughout the hiring process.
• Strengthen Employer Branding Efforts: Manage and optimize our Built In and Glassdoor profiles to ensure an accurate and compelling representation of our company culture.
• Support Compensation & Offer Decisions: Partner with hiring managers, Director of People, and CFO to develop competitive and equitable offers, ensuring alignment with market trends and internal equity.

Talent Acquisition Manager

Data Engineer

• Build and maintain scalable, secure, and reliable data pipelines to support analytics, product insights, and machine learning initiatives.
• Contribute to data architecture decisions, balancing performance, reliability, and maintainability.
• Collaborate with product, engineering, and business stakeholders to deliver data solutions that drive strategic and operational impact.
• Promote data quality and governance by implementing best practices for validation, lineage tracking, and observability.
• Share knowledge and support the growth of peers through code reviews, documentation, and informal mentorship.