CertifID

DevOps Engineer

• Own and improve the reliability, availability, and performance of production systems while defining and operationalizing SLIs/SLOs and error budgets.
• Design and implement autonomous and semi-autonomous AI agents for monitoring distributed systems and applications. Build agents capable of consuming multi-source observability data (metrics, logs, traces, etc.).
• Participate in and help lead an on-call rotation, serving as an escalation point for major incidents and facilitating blameless postmortems.
• Build automated workflows to eliminate manual work and design/maintain Infrastructure-as-Code with Terraform.
• Improve metrics, logs, traces, and alerting using tools like Datadog or Prometheus to reduce noise and increase signal.
• Partner with application teams to implement reliability best practices and mentor junior engineers to foster a culture of knowledge sharing.

Senior Site Reliability Engineer

Customer Success Manager

• Proactively identify, develop, and close upsell and cross-sell opportunities
• Execute win/win renewal negotiations with commercial discipline
• Manage renewal forecasting accurately
• Navigate competitive displacement scenarios
• Partner with leadership to refine playbooks and expansion strategies
• Own and manage a portfolio of enterprise and mid-market customers
• Design and execute structured onboarding plans
• Build and maintain multi-threaded relationships across customer organizations
• Leverage customer data and live touchpoints to monitor account health
• Coordinate and lead all onboarding, business reviews, and cadence calls
• Serve as a subject matter expert on CertifID's products
• Engage in and occasionally lead cross-functional work

Strategic Customer Success Manager

Business Analyst

• Partner with the Director of FP&A and senior leadership to develop financial and operational reporting, forecasts, and performance analyses that drive real decisions - not just decks.
• Own the data access layer for the Business, from Finance to all GTM teams. You'll write SQL queries against our data warehouse (Supabase/PostgreSQL), build and maintain analyses in Hex and Metabase, and develop the reporting infrastructure that gives Finance and business leaders visibility into what's actually happening in the business.
• Translate business questions into data requirements, and then go get the data yourself. You won't be handing tickets to the data team for every pull; you'll be a self-sufficient operator who knows when to go directly to the warehouse and when to collaborate with data engineering on something more complex.
• Build and maintain dashboards, KPIs, and operational scorecards that give leadership real-time visibility into business performance. Own these end-to-end, from data model to presentation layer.
• Support cross-functional planning processes, including budgeting, forecasting, and long-range planning - synthesizing inputs from across the business and building the models that inform how we allocate resources.
• Act as a bridge between business stakeholders and the data team, helping scope analytical projects correctly and ensuring the output actually answers the business question.
• Be the analytical backbone for our GTM teams. You'll work closely with Sales, Marketing, and Customer Success to move beyond scorecards and reporting - your job is to shorten the distance between data and decision, helping leaders quickly understand not just what's happening in the business but why it's happening and what they should do next.
• Use AI tools as a core part of your workflow - for accelerating analysis, automating recurring work, drafting and sense-checking outputs, and identifying patterns at a scale that wouldn't be practical manually. Help raise the bar for how Finance and Operations teams use AI across the organization.

Senior Business Analyst

Product Marketing

• Build and lead the product marketing function, including strategy, systems, and execution
• Define and maintain CertifID’s GTM foundation: ICPs, personas, positioning, and messaging
• Drive product launches from planning through post-launch adoption measurement
• Partner deeply with product, sales, marketing, and leadership to align priorities
• Create clear, compelling narratives that simplify complex fraud concepts
• Present insights, recommendations, and strategies to executive leadership
• Measure impact and continuously refine messaging based on market and customer feedback

Director of Product Marketing

Marketing

• Build and lead the revenue marketing function, including strategy, execution, and team development
• Partner closely with product marketing, sales, and RevOps to align GTM execution
• Develop integrated campaigns that drive measurable pipeline and revenue impact
• Establish operating cadences for planning, forecasting, and performance review
• Present strategy, results, and insights to executive leadership
• Continuously test, learn, and iterate in a fast-moving, high-growth environment

Director of Revenue Marketing

Account Manager

• Support the Customer Success Team through the entire renewal and expansion cycle, from pipeline management and pricing proposal creation to forecast management and final deal closure.
• Develop strategic account plans aligned with CertifID's goals and customer objectives, ensuring high satisfaction and retention levels.
• Introduce new products, channels, and services to customers proactively, customizing solutions to meet their unique needs.
• Execute win/win renewal negotiations to maximize contract value while nurturing client relationships.
• Collaborate closely with our Customer Success team and other internal departments to deliver a seamless and integrated customer experience.
• Identify and engage with influencers and decision-makers (directly or via the CSMs) within these business units, fostering trust and pathways to expansion.
• Handle commercial inquiries and requests from customers promptly and effectively.
• Partner with leadership to refine playbooks and strategies to better arm the Customer Success organization to handle most account management functions.