CertifID

Product Marketing

• Build and lead the product marketing function, including strategy, systems, and execution
• Define and maintain CertifID’s GTM foundation: ICPs, personas, positioning, and messaging
• Drive product launches from planning through post-launch adoption measurement
• Partner deeply with product, sales, marketing, and leadership to align priorities
• Create clear, compelling narratives that simplify complex fraud concepts
• Present insights, recommendations, and strategies to executive leadership
• Measure impact and continuously refine messaging based on market and customer feedback

Director of Product Marketing

Marketing

• Build and lead the revenue marketing function, including strategy, execution, and team development
• Partner closely with product marketing, sales, and RevOps to align GTM execution
• Develop integrated campaigns that drive measurable pipeline and revenue impact
• Establish operating cadences for planning, forecasting, and performance review
• Present strategy, results, and insights to executive leadership
• Continuously test, learn, and iterate in a fast-moving, high-growth environment

Director of Revenue Marketing

Account Manager

• Support the Customer Success Team through the entire renewal and expansion cycle, from pipeline management and pricing proposal creation to forecast management and final deal closure.
• Develop strategic account plans aligned with CertifID's goals and customer objectives, ensuring high satisfaction and retention levels.
• Introduce new products, channels, and services to customers proactively, customizing solutions to meet their unique needs.
• Execute win/win renewal negotiations to maximize contract value while nurturing client relationships.
• Collaborate closely with our Customer Success team and other internal departments to deliver a seamless and integrated customer experience.
• Identify and engage with influencers and decision-makers (directly or via the CSMs) within these business units, fostering trust and pathways to expansion.
• Handle commercial inquiries and requests from customers promptly and effectively.
• Partner with leadership to refine playbooks and strategies to better arm the Customer Success organization to handle most account management functions.

Senior Enterprise Account Manager

DevOps Engineer

• Own and improve the reliability, availability, and performance of production systems while defining and operationalizing SLIs/SLOs and error budgets.
• Design and implement autonomous and semi-autonomous AI agents for monitoring distributed systems and applications. Build agents capable of consuming multi-source observability data (metrics, logs, traces, etc.).
• Participate in and help lead an on-call rotation, serving as an escalation point for major incidents and facilitating blameless postmortems.
• Build automated workflows to eliminate manual work and design/maintain Infrastructure-as-Code with Terraform.
• Improve metrics, logs, traces, and alerting using tools like Datadog or Prometheus to reduce noise and increase signal.
• Partner with application teams to implement reliability best practices and mentor junior engineers to foster a culture of knowledge sharing.

Senior Sire Reliability Engineer

Data Engineer

• Own the systems that turn raw data into trusted insights across the company
• Partner closely with Product, Finance, Sales, and Customer Success to ensure our data platform scales with the business and directly supports decision-making
• Design, build, and maintain trusted, scalable data models that power reporting, analytics, and product insights
• Own the evolution of our data platform, unifying analytics tooling and fully replacing legacy admin and ad-hoc reporting
• Develop and maintain robust ELT pipelines, transformations, and data stores that serve as the source of truth for billing, revenue, usage, and customer success workflows
• Apply strong data modeling and warehousing principles to create analytics-optimized tables that are well-documented and easy to use
• Partner with stakeholders to understand business questions, translate them into data models, and educate teams on how to operationalize analytics effectively
• Proactively identify opportunities to improve reporting or data reliability and build proof-of-concepts to validate solutions with the business
• Write high-quality, secure, maintainable, and testable production code, following best practices and thoughtful tradeoffs
• Contribute to a culture of craftsmanship through code reviews, documentation, and continuous improvement
• Balance speed and quality, delivering quickly while building systems that scale with the company
• Adapt to a wide range of challenges, learning new tools and skills as needed in a fast-moving environment

Senior Data Engineer

Operations

• Act as a strategic partner to Sales Leadership, identifying bottlenecks in the sales funnel and proactively proposing solutions to drive revenue growth.
• Define, build, and operationalize core sales metrics including pipeline health, conversion rates, and sales velocity.
• Own the end-to-end administration of sales commission structures, ensuring tracking is accurate, transparent, and motivating for the team.
• Manage and optimize our GTM tech stack, specifically Salesforce and Gong, to ensure data integrity and process efficiency.
• Support the implementation and reinforcement of sales methodologies to create a predictable and repeatable sales motion.
• Own major initiatives solo—from selecting new vendor tools to redesigning the lead-to-cash workflow—with minimal oversight.

Senior Manager, Sales Operations

• Manage payoff requests from intake through completion with a high degree of accuracy
• Triage incoming orders based on urgency, deal timelines, and external requirements
• Monitor order progress and proactively identify issues that could delay completion
• Follow up with mortgage companies via phone, email, fax, and online systems to obtain payoff amounts
• Navigate varying requirements and response patterns across different institutions
• Persistently and professionally move orders forward, escalating time-sensitive cases when needed
• Provide clear, timely updates to customers (title, escrow, or internal teams)
• Respond to inbound questions and resolve routine issues related to payoff requests
• Set expectations clearly when delays or constraints arise
• Maintain clean, accurate records in internal systems
• Review payoff information for completeness and correctness
• Identify recurring issues, edge cases, or inefficiencies and help improve workflows, documentation, and tooling over time

Operations Specialist – Payoffs

Customer Success Manager

• Own and manage a large portfolio of customers who range in size and complexity.
• Coordinate and lead all onboarding, business reviews, and establish cadence meetings across base to evaluate and review performance, align with customer priorities, drive adoption, and locate new opportunities to promote usage and adoption
• Leverage both customer live touchpoints and data to identify risks, managing and mitigating that risk proactively, as well as escalating quickly and effectively to internal teams for support
• Identify issues that impact customers and/or challenges in the business and provide thought leadership in finding a customer solution, recommendations to streamline existing processes and/or identify strong workarounds
• Identify expansion and upsell opportunities and partner with Account Management team to execute successful revenue growth and seamless renewals
• Serve as a subject matter expert on CertifID's products, providing strategic guidance and customer support.
• Meet or exceed retention goals and KPIs as established in our OKR process across your assigned portfolio by applying structured problem-solving and strategic guidance.
• Engage in and occasionally lead cross-functional work that enhances customer experience, informs roadmap priorities, and improves internal collaboration.