CertifID

Senior Enterprise Account Manager

CertifID

full-time

Posted on:

Location Type: Remote

Location: United States

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Job Level

Senior

About the role

  • Support the Customer Success Team through the entire renewal and expansion cycle, from pipeline management and pricing proposal creation to forecast management and final deal closure.
  • Develop strategic account plans aligned with CertifID's goals and customer objectives, ensuring high satisfaction and retention levels.
  • Introduce new products, channels, and services to customers proactively, customizing solutions to meet their unique needs.
  • Execute win/win renewal negotiations to maximize contract value while nurturing client relationships.
  • Collaborate closely with our Customer Success team and other internal departments to deliver a seamless and integrated customer experience.
  • Identify and engage with influencers and decision-makers (directly or via the CSMs) within these business units, fostering trust and pathways to expansion.
  • Handle commercial inquiries and requests from customers promptly and effectively.
  • Partner with leadership to refine playbooks and strategies to better arm the Customer Success organization to handle most account management functions.

Requirements

  • 2+ years of Sales, Account Management, or Customer Success.
  • SaaS experience is preferred.
  • 2+ years of experience selling to existing customers and driving successful contract renewals.
  • Previous experience in pricing/packing adjustments.
  • Demonstrated success in closing recurring revenue SaaS deals with a portfolio of customers that range in size and stakeholder sophistication in the buying process.
  • Strategic mindset with a passion for understanding and effectively communicating our technology's benefits.
  • Understanding forecasting strategy and utilizing forecasting tools.
  • Consistent ability to hit goals confidently, working through discovery situations, uncovering business needs, and discussing value and pricing.
  • Service-oriented with a willingness to go the extra mile for clients.
  • Proactive mindset, taking charge of the commercial plan, and initiating action.
  • Ability to thrive in an agile, evolving environment and willingness to experiment and iterate quickly.
  • Strong team player with excellent collaboration skills and a focus on team success.
Benefits
  • Flexible vacation
  • 12 company-paid holidays
  • 10 paid sick days
  • No work on your birthday
  • Health, dental, and vision Insurance (including a $0 option)
  • 401(k) with matching, and no waiting period
  • Equity
  • Life insurance
  • Generous parental paid leave
  • Wellness reimbursement of $300/year
  • Remote worker reimbursement of $300/year
  • Professional development reimbursement
  • Competitive pay
  • An award-winning culture
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
SalesAccount ManagementCustomer SuccessSaaSContract RenewalsPricing AdjustmentsForecasting StrategyValue CommunicationDiscovery SituationsRecurring Revenue
Soft Skills
Strategic MindsetService-orientedProactive MindsetCollaboration SkillsTeam PlayerClient Relationship ManagementNegotiation SkillsProblem-solvingAdaptabilityCommunication