CertaPro Painters

Business Development Rep

• Identify and pursue new commercial clients within target markets
• Conduct outbound prospecting through calls, email, networking, and in-person visits
• Manage and grow a portfolio of existing commercial clients
• Meet with clients to assess project needs and scope of work
• Develop and present detailed, accurate proposals
• Ensure smooth handoff of sold projects to production teams
• Maintain accurate CRM records and track all sales activity

Commercial Sales – Account Development Representative

Marketing

• Create and execute a comprehensive marketing plan for lead growth and brand awareness.
• Contact previous customers and prospects to stimulate new lead flow.
• Participate in networking groups, chambers, home shows/trade shows, seasonal fests, etc.
• Provide regular support to production managers and painting crews.
• Canvas neighborhoods and put up yard signs and door hangers.
• Develop relationships with lead-referral partners.

Commercial & Residential Marketing Associate

Sales

• Client consultations
• Collaborate with all prospective customers meeting painting needs
• Maintain open appointment availability for potential customers
• Update current activities in CRM system
• Participation in Regional or National On-Going Training Conferences/Meetings

Commercial/Residential Sales Associate – CRSA

• Fulfill the obligations of the essential functions: Sales, Marketing, Production, Administrative, and Personal Development.
• Build customer relationships by implementing CertaPro Painters’ proven processes.
• Build customized and detailed proposals based on customer specific needs.
• Communicate with customers regularly to provide updates and ensure satisfaction.
• Promote our local brand through community events and marketing tactics such as lawn signs, door hangers, home shows, and other community events.
• Provide exceptional production support to CertaPro Painters’ Job Site Supervisors and build a performance culture among the team.
• Develop a painter recruiting, development, and retention program for the crews & Job Site Supervisors that includes onboarding that ensures production excellence.
• Along with the Office Associate, ensure that all field programs and systems are being executed.
• Ensuring all crews adhere to Occupational Safety and Health Administration (OSHA) guidelines, Environmental Protection Agency (EPA) guidelines, and maintain the required Material Safety Data Sheets (MSDS) for all jobs.

Residential Sales Associate

• Commercial Sales to Property Managers, Facility Managers and Industrial Customers by initiating, developing and growing commercial painting relationships.
• Cold calling and field networking to seek new business
• Development and maintenance of our current business accounts
• Participate in industry events and tradeshows
• Diligent Customer Follow-Up & Follow Through
• On-going commitment to sales goals
• 'Cradle-to-Grave’ Sales (3-9-month sales cycle)
• Ensure customers receive a detailed written proposal for all requests.
• Ensure that our customers’ needs, and their expectations are clearly communicated and accurately documented on a written proposal.
• Develop a close working relationship with the Marketing Associate, the Production Associate, and the Job Site Supervisor to ensure all expectations set forth on the written proposal are met.
• Meet with customer, in person, whenever possible, with Commercial Estimator to perform estimates and gather information about their needs pertaining to the execution of the project.
• Win sales commitments with new customers in a competitive market
• Grow revenue from existing accounts and relationships
• Prepare Weekly Analysis of Results in preparation for Goal Setting & Review with Supervisor.

Commercial Sales Associate

Manager

• Build and maintain value-add relationships with Property Managers, Facility Managers and Project Managers by initiating, developing and growing commercial painting relationships
• Learn, develop and continuously improve a commercial painting estimating skillset
• Networking, cold calling and researching to seek new business
• Maintain and develop our existing business accounts
• Participate in industry events and trade-shows
• On-going commitment to sales goals
• 'Cradle-to-Grave' Sales (3-9-month sales cycle)
• Ensure customers receive a detailed written proposal for all requests
• Ensure that our customers’ needs, and their expectations are clearly communicated and accurately documented on a written proposal
• Develop a close working relationship with the Marketing Associate, the Production Associate, and the Job Site Supervisor to ensure all expectations set forth on the written proposal are met
• Meet with customer, in person, whenever possible
• Win sales commitments with new customers in a competitive market

Commercial Market Manager

• Maintain open appointment availability for potential customers and achieving sales goals.
• Build customer relationships by focusing on implementing CertaPro Painters proven processes.
• Provide on-site and remote one-on-one customer consultations.
• Create a customized and detailed proposal for customers based on their needs.
• Complete ongoing customer communications.
• Ensure the brand has a local presence through tactics such as lawn signs, door hangers, and other community events.
• Participation in Regional or National On-Going Training Conferences/ Meetings.
• Maintain documentation of current activities in CRM (Customer Relationship Management) system.
• Prepare weekly analysis of results in preparation for Goal Setting and Review with coach.

Residential Painting Sales Associate

• Collaborate with potential customers to understand their painting needs and build lasting relationships
• Perform 10-20 in-home estimates per week during peak season
• Manage painting projects to ensure they are completed on time and within budget
• Conduct one-on-one consultations with customers to provide customized proposals
• Be assertive in bringing in about 20% of total leads through word of mouth, home shows, community events, canvassing, and networking groups
• Communicate regularly and reliably with customers from lead to job completions to provide updates and ensure satisfaction
• Support production as needed and perform quality hand-offs to production and jobsite supervisors
• Follow up on project in progress to ensure the delivery of promised work to customers
• Promote our brand through community events and other assertive marketing tactics
• Support the brand by taking pictures and updating social media pages
• Attend regional or national training conferences to stay up-to-date on industry trends
• Maintain accurate records of customer interactions in our CRM system
• Maintain close ratio commensurate with training and experience

Project Manager

• Provide an exceptional experience for CertaPro Painters’ customers to dramatically differentiate ourselves from our competition
• Fulfill the obligations of essential functions; Production, Marketing, Quality Assurance, Administration, Safety, and Business Development
• Provide exceptional support to CertaPro Painters’ Commercial Job Site Supervisors and build a performance culture among the team
• Daily job site visits to supervise projects
• Extended travel required on occasion
• Prepare in advance for upcoming projects (read and interpret estimates)
• Attend weekly meetings
• Service CertaPro Painters’ Commercial customers with the objective of meeting their painting needs and building customers for life
• Develop a close working relationship with the Commercial Sales Associate and the Office Associate to ensure all expectations set forth with the customers are met and best executed
• Ensure that all field programs and systems are being executed
• Responsible for providing ongoing training and inspections related to safety, conducting safety meetings, and ensuring adherence to safety guidelines