Experience with subscription models, recurring billing systems, supply chain and manufacturing processes.
Collaborate closely with the AR team to distribute workload, ensure coverage, and standardize processes across the department.
Collaborate with cross-functional teams to address customer inquiries, resolve disputes, and provide exceptional service. Act as a point of contact for customers regarding their account status and payment-related queries. Leverage NetSuite's customer relationship management features to maintain comprehensive customer records.
Utilize your expertise in NetSuite to manage and maintain accurate customer accounts, including contact details, payment terms, and credit limits. Leverage the system's functionalities to streamline payment processing, and reporting tasks.
Support day-to-day operations to the Quote to Cash workflow with hands-on experience in using SFDC and NetSuite.
Initiate collection efforts for past due accounts through friendly and professional communications. Utilize NetSuite to track and manage collection activities, streamlining the process for maximum efficiency. Maintain a positive rapport with clients while firmly enforcing payment terms and policies. Escalate unresolved issues to the appropriate internal stakeholders.
Monitor daily email correspondence for customer inquiries, requests for account information, provide customer statements, resolve payment discrepancies. Process and post daily banking activities and cash reconciliation.
Record and allocate incoming payments accurately in NetSuite. Leverage the system's capabilities to streamline payment reconciliation processes. Monitor payment trends, identify potential issues, and proactively resolve payment discrepancies to ensure timely revenue recognition. As needed, upload certain customer invoices to a third party portal for payment processing.
Utilize NetSuite's reporting functionalities to prepare regular reports on accounts receivable aging, collection progress. Analyze trends, identify potential risks, and recommend strategies for improving collection efficiency. Generate customized reports as needed to meet the organization's reporting requirements.
Serve as a subject matter expert and point of contact for questions regarding deal bookings and account receivables.
Establish strong relationships with the customer payables department and initiate outreach to collect past due invoices.
Collaborate with the accounting team during month-end close and financial reporting review processes.
Identify any booking and billing issues to ensure appropriate revenue recognition following GAAP rules.
Proactively communicate issues back to management.

Requirements

Bachelor's degree in accounting or finance preferred.
Minimum 4+ years' experience as an Accounts Receivable Specialist or in a similar role.
Knowledge of US GAAP and internal controls processes.
Strong proficiency in NetSuite, with a solid understanding of its accounts receivable functionalities.
Excellent attention to detail, organization, and time management skills.
Exceptional communication and interpersonal skills with a friendly and approachable demeanor.
Demonstrated ability to improve processes and workflows within the accounts receivable function.
Ability to work independently and collaboratively in a fast-paced environment.
Solid problem-solving abilities with a proactive and customer-focused mindset.
Experience reconciling accounts and resolving payment discrepancies is highly desirable.

Benefits

Performance-based incentive compensation (varies by role)
Equity opportunities
100% Employer paid Health Benefits for Employees
50% - 70% Employer paid Health, Dental & Vision for dependents (depending on plan selection)
100% paid Life and Long-Term Disability Insurance
401(k) with a generous company match
Employee Stock Purchase Plan (ESPP) with a discount
Monthly cell phone stipend
Flexible paid time off
13 Paid Holidays + 3 Company Wellness Days
Excellent parental leave policy
Fantastic culture with tremendous career advancement opportunities
Joining a mission-minded organization!

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

accounts receivablerecurring billing systemspayment processingcash reconciliationcollection effortspayment discrepanciesreportingGAAPprocess improvementaccount reconciliation

Soft Skills

attention to detailorganizationtime managementcommunicationinterpersonal skillsproblem-solvingcustomer-focusedcollaborationindependenceproactive mindset

Certifications

Bachelor's degree in accountingBachelor's degree in finance