Cerby

Customer Delivery Manager

Cerby

full-time

Posted on:

Location Type: Remote

Location: United States

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Tech Stack

Azure

About the role

  • Lead the full project lifecycle from kickoff to go-live across multiple customers, developing and managing project plans, timelines, and deliverables
  • Serve as the primary delivery lead and trusted advisor during onboarding, facilitating discovery sessions and translating customer goals into milestones
  • Lead integrations with identity systems like Okta, Azure AD, Ping Identity, CyberArk, and custom disconnected app workflows
  • Develop and maintain onboarding playbooks, implementation guides, FAQs, training materials, and internal documentation

Requirements

  • 5+ years in project management, technical onboarding, customer delivery, or customer engineering within SaaS
  • Experience managing technical SaaS implementations, preferably in Identity, Security, or IT infrastructure
  • Hands-on experience with IdP/PAM solutions (Okta, Azure AD, CyberArk, Ping Identity), authentication protocols (OAuth, SAML), REST APIs, integrations, and troubleshooting
  • Strong organizational, communication, and stakeholder management abilities; adept at translating between technical and non-technical audiences
  • Strong organizational skills with a track record of managing multiple concurrent projects
  • Comfortable collaborating with technical teams and translating between technical and non-technical audiences
Benefits
  • Professional development
  • Flexible working hours
  • Health insurance
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
project managementtechnical onboardingcustomer deliverycustomer engineeringSaaS implementationsIdP solutionsPAM solutionsauthentication protocolsREST APIsintegrations
Soft Skills
organizational skillscommunication skillsstakeholder managementtranslating technical conceptscollaboration