Customer Success Manager
Cerby
full-time
Posted on:
Location Type: Remote
Location: California • United States
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About the role
- Own and strategically manage a portfolio of customers, prioritizing high-value accounts
- Guide customers through the full lifecycle with a focus on outcomes
- Develop and execute customer growth plans by identifying expansion opportunities
- Lead recurring business reviews and executive conversations
- Collaborate with Sales, Onboarding, Solutions, Product, Engineering, and Support to accelerate customer success and revenue impact
- Build deep expertise in the Cerby platform
Requirements
- 5+ years of experience managing a SaaS customer portfolio
- Strong track record of driving retention, adoption, and expansion across enterprise accounts
- Demonstrated ability to deliver measurable customer outcomes through strategic engagement, value planning, and executive-level relationship management
- Consultative in approach, with experience leading customer discovery, identifying value drivers, and guiding customers toward meaningful outcomes
- Comfortable working with technical concepts and translating them into clear customer value
- Experience in Identity, Access, or Security technologies is a plus
Benefits
- Health insurance
- Retirement plans
- Paid time off
- Flexible work arrangements
- Professional development
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
SaaS managementcustomer growth planningstrategic engagementvalue planningrelationship managementcustomer retentioncustomer adoptioncustomer expansiontechnical concept translationcustomer discovery
Soft Skills
consultative approachexecutive communicationcollaborationleadershipstrategic thinkingcustomer focusoutcome orientationproblem-solvingnegotiationadaptability