CENTRL Inc

Support Engineer

• Help develop Customer Support processes for a rapidly growing organization and team
• Respond to product functionality and technical support requests for our enterprise business clients in a timely, efficient and professional manner
• Help customers with application support needs, guidance on functionality, configuration and flow recommendations to support their business use case, and general technical questions when necessary
• Perform troubleshooting to identify causes and recommend remedies to user issues, working with internal engineering teams as necessary
• Provide feedback and analysis to our internal product development team on enhancements & improvements for the product
• Help develop regular website/application, adoption, usage, and customer support metrics & analytics
• Help manage our internal Knowledge Base & Production documentation collateral
• Identify and suggest process improvements to improve customer experience

Customer Support Analyst

Accountant

• Own key components of the month-end close, including journal entries, account reconciliations, variance analysis, and reporting.
• Manage the full accounts payable lifecycle: vendor setup, invoice processing, payments, and reconciliations.
• Oversee accounts receivable processes, including subscription-based invoicing, cash application, and collections.
• Support revenue recognition under ASC 606, including contract review and revenue schedules.
• Ensure accuracy and integrity of the general ledger in accordance with U.S. GAAP.
• Assist with tax filings and ensure compliance with local, state, and federal requirements.
• Partner with external auditors by preparing audit schedules and responding to requests.
• Analyze financial results to identify trends, variances, and process improvement opportunities.
• Collaborate cross-functionally with Sales, Operations, and HR to support business initiatives.
• Support ad-hoc projects and process improvements as the company scales.

Customer Support Analyst

Senior Accountant