Centricity Solutions

Administration

• Coordinate daily benefits processing.
• Handle enrollments, qualifying life events, terminations, COBRA, demographic/employment changes and beneficiary updates.
• Assist with maintenance of employee benefits files, maintain benefits platform and update employee payroll records, as needed.
• Serve as a contact for customer’s group plan vendors and third-party administrators.
• Assist in transferring data in support of services, premiums and plan administration.
• Assist with regularly scheduled audit & review of monthly billings for client’s group plans and help with reconciling discrepancies.
• Provide customer service support to client liaisons and/or client employees, such as addressing benefit inquiries and complaints from client employees to ensure a quick, accurate and courteous resolution.
• Maintain contact with Centricity client liaisons and/or client employees by phone or e-mail to facilitate proper utilization of benefits.
• Collaborate with colleagues in the HR and Payroll departments to ensure accurate processing and exceptional execution of services to clients.

Benefits Administrator

Human Resources

• Work closely with HR, Benefit, and Payroll Team members
• Assist HR Generalists and Specialists with HR compliance projects (e.g. HR audits, employee file set up and management, labor law postings, etc.)
• Leave of absence administration, including coordination of pay and benefits throughout the leave.
• Assist clients with resolution of employee issues pertaining to leaves of absence, workers’ compensation, and disability accommodations.
• Respond to and provide supporting documentation to government agencies notices of claims and benefit audits, based on regulated timeframes.
• Respond to employee/client service queries as needed
• Administer Centricity HRIS (Rippling) support and maintenance, including Collaborate with HR Generalists and Specialists to configure onboarding, offboarding, and other personnel change workflows in Rippling
• Manage New Hire background screening, as applicable