Centreville Bank

Digital Operations Specialist

Centreville Bank

full-time

Posted on:

Location Type: Office

Location: West Warwick • Rhode Island • United States

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About the role

  • Perform a variety of maintenance functions related to Digital Operations and eBanking including occasional Deposit Operations and IRA support.
  • Provide a wide range of support including reviewing, processing, and updating daily work while providing quality customer service.
  • Provide direction, guidance, and support to internal and external customers in a consistently professional and courteous manner.
  • Promote the growth and prosperity of the Bank by professionally serving the needs of customers and retail bank employees.
  • Take ownership of problem resolution on all digital and deposit products.
  • Adhere to all Federal and State laws and regulations related to the position.
  • Maintain confidentiality of customer information, Bank policies, and procedures.
  • Be a go-to person for Digital Banking knowledge in the bank.
  • Responsible for quality control for Zelle, bill payment, internet, telephone, mobile banking, atm/debit card updates, and replacements.

Requirements

  • High School Diploma or GED
  • 5+ years of operational experience in a financial institution
  • Sufficient subject matter expertise to serve as a trainer/mentor for new team members.
  • Ability to assist management group in training other Bank departments.
  • Work independently and meet deadlines in a fast-paced, deadline driven environment with minimal supervision.
  • Ability to conduct audits and detailed reviews accurately.
  • 2-3 years of experience in bank operations (preferred).
Benefits
  • Excellent oral and written communication skills.
  • Ability to calculate figures and amounts such as interest and percentages.
  • Basic knowledge of Microsoft Word and Excel.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Digital OperationseBankingDeposit OperationsIRA supportquality controlZellebill paymentinternet bankingtelephone bankingmobile banking
Soft Skills
customer serviceproblem resolutionprofessionalismguidancementoringindependencedeadline managementattention to detailconfidentialitycommunication
Certifications
High School DiplomaGED