Centreville Bank

IT Support

• The Commercial Deposit Specialist serves as a key support resource for business customers and internal bank teams, providing professional and technical assistance related to business account products and cash management services.
• This role involves opening and maintaining business accounts, resolving customer issues, delivering product training, and ensuring compliance with banking regulations.
• The specialist acts as a liaison between clients and internal departments, contributing to a seamless and positive client experience.
• Provides a full range of professional, technical and general support to customers and Bank personnel for business account products and services.
• Performs customer account openings; prepares new account paperwork and maintains customer files.
• Provides training to customers on the various cash management services.
• Provides customer support on products and services.
• Resolves customer issues related to account discrepancies, unauthorized transactions, or service complaints, providing timely and effective solutions.
• Performs a variety of routine daily tasks; reviews reports, prepares correspondence and participates in special department projects.
• Adheres to policies and procedures for Cash Management.
• Responds directly to questions from customers, branches, partner business units, and sales teams.
• Maintains up-to-date knowledge of banking services and products offered.
• Responsible for periodic review and/or creation of assigned departmental procedures to ensure continued accuracy.
• Works with Commercial Lending and Cash Management Operations teams to ensure a positive client experience.
• Conduct periodic reviews of dormant accounts, initiating customer contact or compliance actions as required.
• Serves as a liaison between customers and various operational functions within the Bank.
• Maintain current knowledge and consistent compliance with regulations, bank policies and procedures related to the position, including but not limited to Bank Secrecy Act (BSA) and Office of Foreign Assets Control (OFAC) requirements.

Commercial Deposit Specialist

Designer

• Develop and produce high-quality creative assets across print, digital, video, retail and multi-media channels.
• Provide creative direction and feedback to creative resources and agencies, elevating quality and consistency
• Ensure compliance with the bank’s brand standards and visual identity across all creative outputs.
• Drive improvements/enhancements to the bank’s brand standards as creative needs/use cases continue to evolve.
• Develop and enhance creative frameworks that enable faster, more efficient production
• Lead the selection, onboarding, configuration of a digital asset management system.
• Establish standards, taxonomy and creative governance to ensure assets are easily accessible, current, and brand-compliant.
• Partner with relevant stakeholders to drive adoption and best practices for creative templates/asset usage.
• Support the coordination and management of external creative vendors, agencies, photographers, videographers and freelancers.
• Ensure external resources meet quality expectations, brand standards, production timelines and budget requirements.
• Act as the primary point of contact for outsourced creative projects.

Contract Designer – Creative Consultant

Vice President

• Develop and execute a branch sales strategy within the framework of the Bank’s overall strategy and operational objectives
• Develop and maintain a network within the community to enhance the visibility of the Bank and build a strong referral source for new business
• Manage customer experience from beginning to end
• Initiate conversations with customers to create needs based sales opportunities
• Assist customers in opening accounts and preparing consumer loan applications
• Train branch staff to recognize needs based sales opportunities
• Create a culture of consistent excellent customer service within the Branch
• Plan and oversee outbound sales calls by branch employees

AVP, Branch Manager

Call Center Representative

• Perform bank transactions through various modes including but not limited to phones, mail, and video
• Work in a fast-paced, changing environment that requires accuracy, multi-tasking, and communicating resolutions in an efficient manner
• Display passion, commitment and drive to deliver an experience that improves our customers financial lives
• Ability to engage with customers and seek to understand their needs while actively sharing options using plain language
• Aptitude to build rapport and handle objections with diverse demographics
• Knowledgeable about all Bank products and services
• Research problems and provide customers with resolutions within established timeframes
• Partner with various operational support staff in the reconciliation of customer problems while attempting to limit future occurrences
• Navigate multiple computer systems while interacting with the customer
• Respond efficiently and accurately to callers, explaining possible solutions, and ensuring that customers feel supported and valued
• Resolve problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems to the proper departments
• Maintain current knowledge and consistent compliance with regulations, bank policies and procedures related to position including but not limited to Bank Secrecy Act (BSA) and Office of Foreign Assets Control (OFAC)
• Perform other duties as assigned by direct manager and other departments as needed

Bilingual Contact Center Representative, Spanish

Engineer

• Design and maintain digital workplace solutions including endpoint management, collaboration tools, and self-service portals.
• Monitor and improve device performance, application accessibility, and user satisfaction.
• Implement automation for routine support tasks, onboarding/offboarding, and device provisioning.
• Integrate systems such as Microsoft 365, Teams, SharePoint, and other SaaS platforms into daily workflows.
• Serve as primary contact for complex technical issues related to desktops, laptops, mobile devices, and virtual environments.
• Collaborate with Help Desk and Infrastructure teams to resolve incidents and improve support processes.
• Ensure endpoint security, patch management, and compliance with internal policies and regulatory requirements.
• Lead or support digital workplace initiatives such as hardware refreshes, software rollouts, and remote work enablement.

Digital Workplace Engineer

Marketing

• The Sr. Digital Marketing Manager will collaborate closely with the bank's executive team, branch personnel, and internal and external stakeholders to create and execute effective marketing strategies across multiple channels.
• Responsible for developing and implementing digital marketing initiatives & campaigns that support the bank’s strategic priorities.
• Will build, refine and execute a digital marketing strategy and will oversee the following channels: CentrevilleBank.com, digital paid media, email, and marketing campaigns embedded within iBanking (Centreville Bank’s post-login online & mobile banking).
• Will be responsible for contributing to brand awareness, customer acquisition & retention goals.

Senior Marketing Manager – Digital

Operations

• Perform a variety of maintenance functions related to Digital Operations and eBanking including occasional Deposit Operations and IRA support.
• Provide a wide range of support including reviewing, processing, and updating daily work while providing quality customer service.
• Provide direction, guidance, and support to internal and external customers in a consistently professional and courteous manner.
• Promote the growth and prosperity of the Bank by professionally serving the needs of customers and retail bank employees.
• Take ownership of problem resolution on all digital and deposit products.
• Adhere to all Federal and State laws and regulations related to the position.
• Maintain confidentiality of customer information, Bank policies, and procedures.
• Be a go-to person for Digital Banking knowledge in the bank.
• Responsible for quality control for Zelle, bill payment, internet, telephone, mobile banking, atm/debit card updates, and replacements.

Digital Operations Specialist

Compliance

• Supports the VP, Compliance Officer and performs various tasks and monitoring to ensure adherence with the Bank’s Compliance Management System.
• Serves as a subject-matter expert for the Bank with an emphasis on deposit-related regulations.
• Trains employees on industry standards.
• Assists in developing policies, evaluating regulatory compliance laws and regulations, and communicating effectively new compliance policy and procedures as needed.
• Maintains current knowledge of all compliance regulations, with a particular emphasis on deposit-related regulations, as well as Bank policies and procedures.
• Conducts internal Monitoring Reviews, Bank-wide, to evaluate internal operational and procedural compliance.
• Reports results to the Enterprise Risk Committee.
• Periodically reviews deposit and loan disclosures for regulatory compliance.
• Reviews and approves Bank marketing/advertising in accordance with the Bank’s Marketing Initiative Lifecycle approval process.
• Assists with internal compliance audits and exams (document preparation, information gathering, etc.).
• Oversight of the Complaint Management System.
• Keeps abreast of compliance requirements as well as changes/amendments to regulations.
• Effectively communicates changes across the Bank’s business lines as needed.
• Assists the VP, Compliance Officer in compiling the quarterly Enterprise Risk Management Committee package.
• Other Compliance related projects as required.

Senior Regulatory Compliance Analyst

Analyst

• Ensure the accuracy, consistency, and compliance of the bank’s commercial lending portfolio.
• Support the Vice President of Commercial Lending Operations by leading quality assurance reviews.
• Validate regulatory reporting data and coordinate efforts for internal compliance exams.
• Strengthen overall operational controls across the Commercial Lending Operations department.
• Act as a subject matter expert (SME) in regulatory validation (HMDA, CRA) and quality review standards.
• Assist in cross-training and continuous process improvement initiatives.
• Review & sign off on closing checklists, loan funding summaries, and outgoing wires as necessary.
• Perform comprehensive quality control reviews of closed commercial loans prior to boarding.
• Verify documentation accuracy, collateral perfection, lien positions, insurance compliance, and adherence to internal policy and regulatory standards.
• Identify and document errors, root causes, and trends; recommend process enhancements to reduce rework and improve quality ratios.
• Maintain and report quality metrics and defect ratios to the VP of Commercial Lending Operations and departmental leadership.
• Lead HMDA and CRA data integrity testing for all commercial-originated loans.
• Conduct periodic HMDA/CRA scrub testing as needed.
• Coordinate with internal compliance partners to provide population reporting, required evidence & mitigation strategies as needed.
• Serve as a liaison during internal and external audits.
• Cross-train across all key Commercial Lending Operations functions.
• Serve as a backup resource to operational team members as needed.