Centreville Bank

General

• Provides technical and customer support for cash management products and services, including account setup, documentation, issue resolution, and compliance monitoring
• Collaborates with internal teams and clients to ensure smooth operations
• Supports commercial account analysis and stays current with product enhancements
• Senior-level specialists also mentor team members, assist in training, and conduct audits
• Performs customer setups; prepares contracts and maintains customer files
• Resolves problems within given authority
• Performs a variety of routine daily tasks; reviews reports, prepares correspondence and participates in special department projects
• Adheres to policies and procedures for Cash Management
• Participates in discussions with prospects, customers, and sales teams to demonstrate product functionality
• Responds directly to questions from customers, branches, partner business units, and sales teams
• Responsible for commercial account analysis
• Monitors product vendor communications on enhancements, scheduled maintenance, added features and functionality
• Responsible for periodic review and/or creation of assigned departmental procedures to ensure continued accuracy.

Cash Management Specialist

Operations

• Leads the day-to-day operations of deposit and digital banking functions
• Ensures efficient, accurate, and compliant service delivery
• Supports and develops a high-performing team
• Drives resolution of operational and customer issues
• Partners across teams and vendors to maintain strong system performance
• Plays a key role in risk management, audit support, and upholding the Bank’s commitment to quality, accountability, and exceptional service
• Assists and provides supervisory guidance regarding the daily operation of the department
• Assists in the completion of the daily processes
• Responsible for the training, organizing and developing of the Operations staff
• Ensures daily operations run efficiently
• Serves as a role model by consistently delivering professional service to internal and external customers
• Supports management requests on all levels
• Assists Operations personnel and other Bank employees with various customer issues
• Takes ownership of problem resolution including identifying the issue, resolving and following up with customer to ensure satisfaction
• Assists in the coordination and support of audits and examinations
• Monitors product vendor communications on enhancements, scheduled maintenance, added features and functionality
• Responsible to work with core vendors to resolve issues as they arise
• Creates, updates and ensures the department procedures adhere to Bank Policy and all Federal and State laws
• Manages risk by ensuring compliance with policies, procedures and regulations and conducting initial and ongoing risk assessments
• Follows security policies and procedures to prevent Bank and customer losses
• Conducts an annual performance review for Operations staff

Cash Management Specialist

Deposit Operations Manager