IT Support Technician I
CentraState Healthcare System
full-time
Posted on:
Location Type: Hybrid
Location: Morristown • New Jersey • United States
Visit company websiteExplore more
Job Level
About the role
- Provide first level support to the team members and other customers of Atlantic Health System.
- Document and classify incidents and service requests in the service management system.
- Provide initial support, investigation and diagnosis for all incidents and requests.
- Resolve, confirm resolution and close incidents or escalate calls to the appropriate teams.
- Escalate calls with required details when resolution cannot be achieved.
- Answer all correspondence in a timely manner.
- Create and edit knowledge documents.
- Attend and participate in meetings and training sessions.
- Work with other ISS team members and/or vendors to achieve successful support and maintenance of organizational hardware, software, and technology.
- Coordinate with analysts or managers on service interruptions.
- Run reports and downloads per documented procedures.
- Monitor and act on system alerts.
- Write, edit and send professional enterprise communications.
Requirements
- Minimum of an associates degree or technical school certificate or one year related work experience
- Must be able to type 40 words per minute.
- Candidates familiar with Active Directory and Service Management Systems are preferred.
- Candidates who have used or supported Epic, or who have worked in a healthcare role are preferred.
- HDI, ITIL, Microsoft, COMPTIA certifications desirable.
Benefits
- Medical, Dental, Vision, Prescription Coverage (22.5 hours per week or above for full-time and part-time team members)
- Life & AD&D Insurance.
- Short-Term and Long-Term Disability (with options to supplement)
- 403(b) Retirement Plan: Employer match, additional non-elective contribution
- PTO & Paid Sick Leave
- Tuition Assistance, Advancement & Academic Advising
- Parental, Adoption, Surrogacy Leave
- Backup and On-Site Childcare
- Well-Being Rewards
- Employee Assistance Program (EAP)
- Fertility Benefits, Healthy Pregnancy Program
- Flexible Spending & Commuter Accounts
- Pet, Home & Auto, Identity Theft and Legal Insurance
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
incident managementservice request classificationinitial supportinvestigation and diagnosisresolution confirmationknowledge document creationreport generationsystem monitoringprofessional communicationtyping (40 words per minute)
Soft Skills
customer supportteam collaborationproblem-solvingtime managementcommunication
Certifications
HDIITILMicrosoft certificationsCOMPTIA certifications