Central Payments

Operations

• Support the daily operation and maintenance of the ACH Processing System (ACHPS) to ensure seamless inbound and outbound transaction processing
• Perform daily validation and checklist activities to ensure all ACH and EFT transactions are processed accurately and on time
• Monitor and resolve ACH exceptions including unpostable transactions, risk limit violations, return requests, proofs of authorization, reclamations, and Written Statements of Unauthorized Debit (WSUD)
• Assist with system implementations, testing, and process improvements related to ACH processing and electronic payments operations
• Collaborate with internal teams and leadership to execute system updates, risk limit changes, and test scenarios
• Maintain and manage the ACH inbox, ensuring timely responses and compliance with partner requests
• Prepare monthly operational reports and analyze partner activity to identify trends and operational insights
• Maintain and update ACH procedures to ensure compliance with Nacha rules and regulatory requirements
• Support internal departments and partners by answering questions and providing guidance on ACH operations and electronic payments processes
• Identify opportunities to improve operational efficiency within payments operations and EFT processing

ACH Specialist II / Payments Operations Specialist