Work directly with clients to support implementations from kickoff through launch, independently or as part of a project team.
Manage multiple projects or client initiatives at the same time.
Act as a key point of contact for clients throughout the project lifecycle, providing clear updates on progress, timelines, and budgets.
Identify, track, and resolve project risks and issues to ensure successful delivery.
Lead or participate in discovery sessions to understand client needs and business requirements.
Create Statements of Work (SOWs), requirements documentation, impact analyses, and change orders as needed.
Define and support product vision for complex, high-impact implementations.
Develop, update, and maintain implementation and user guides.
Partner closely with engineering teams by clarifying requirements, answering questions, and validating solutions as they are developed.
Coordinate functional, regression, and user acceptance testing (UAT).
Manage deployments to QA environments and support clients through UAT and go-live activities.
Track projects through each phase of the lifecycle using internal tools and systems.
Prepare monthly billing to reflect revenue earned for active initiatives.
Coordinate and guide Implementation Analysts on larger or more complex projects.
Provide post-launch support to clients and internal teams as needed.

Requirements

A university degree in computer science, business, or other related discipline with an IT focus.
5+ years relevant experience and 3+ years consulting and/or project management experience.
Financial Services background is preferred, especially in digital, online banking platforms technology services.
Business analysis and Project Management work experience required.
CBAP or PMP designation is an asset.
Able to build and maintain strong client relationships.
Works collaboratively and contributes in a team environment.
Able to prioritize and work to schedules.
Adapts and responds to changing priorities and business needs.
Strong analytical, problem solving, planning, organizational and time management skills.
Communicates effectively orally and in writing, with clients, technical teams and co-workers.
Ability to manage multiple projects with conflicting deadlines in a team environment.

Benefits

Work-life flexibility
Hybrid work environment
Variable annual incentive plan
Generous annual vacation allotment
Top-notch flexible benefits plan including family building and gender affirmation
Retirement Plan, matched contributions at 6%
Access to a learning platform and educational assistance support
Access to a virtual wellness platform
Career development opportunities
Wellness Flex Fund to support personal interest and activities
Day off to volunteer in your community and other paid time off options
Corporate discounts *subject to employment agreement

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

project managementbusiness analysisrequirements documentationimpact analysisuser acceptance testingdeployment managementrisk managementSOW creationimplementation guidesfinancial services technology

Soft Skills

client relationship managementcollaborationprioritizationadaptabilityanalytical skillsproblem solvingplanningorganizational skillstime managementeffective communication

Certifications

CBAPPMP