Work directly with clients to support implementations from kickoff through launch, independently or as part of a project team.
Manage multiple projects or client initiatives at the same time.
Act as a key point of contact for clients throughout the project lifecycle, providing clear updates on progress, timelines, and budgets.
Identify, track, and resolve project risks and issues to ensure successful delivery.
Lead or participate in discovery sessions to understand client needs and business requirements.
Create Statements of Work (SOWs), requirements documentation, impact analyses, and change orders as needed.
Define and support product vision for complex, high-impact implementations.
Develop, update, and maintain implementation and user guides.
Partner closely with engineering teams by clarifying requirements, answering questions, and validating solutions as they are developed.
Translate business and client needs into clear, actionable requirements for engineering execution.
Coordinate functional, regression, and user acceptance testing (UAT).
Manage deployments to QA environments and support clients through UAT and go-live activities.
Create launch plans and coordinate all launch-related activities.
Track projects through each phase of the lifecycle using internal tools and systems.
Review and ensure accuracy of project timesheets across multiple teams.
Prepare monthly billing to reflect revenue earned for active initiatives.
Monitor project budgets and expenditures to ensure work stays within scope.
Coordinate and guide Implementation Analysts on larger or more complex projects.
Share implementation knowledge, best practices, and product expertise with team members.
Collaborate with the Client Development team to support strong, long-term client relationships.
Provide post-launch support to clients and internal teams as needed.
Close out projects upon completion, including final billing and documentation.

Requirements

A university degree in computer science, business, or other related discipline with an IT focus
5+ years relevant experience and 3+ years consulting and/or project management experience
Financial Services background is preferred, especially in digital, online banking platforms technology services
Business analysis and Project Management work experience required
CBAP or PMP designation is an asset
Able to build and maintain strong client relationships
Works collaboratively and contributes in a team environment
Able to prioritize and work to schedules
Adapts and responds to changing priorities and business needs
Strong analytical, problem solving, planning, organizational and time management skills
Communicates effectively orally and in writing, with clients, technical teams and co-workers
Ability to manage multiple projects with conflicting deadlines in a team environment

Benefits

Work-life flexibility
Hybrid work environment
Variable annual incentive plan
Generous annual vacation allotment
Top-notch flexible benefits plan including family building and gender affirmation
Retirement Plan, matched contributions at 6%
Access to a learning platform and educational assistance support
Access to a virtual wellness platform
Career development opportunities
Wellness Flex Fund to support personal interest and activities
Day off to volunteer in your community and other paid time off options
Corporate discounts

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

project managementbusiness analysisrequirements documentationimpact analysisuser acceptance testingdeployment managementfinancial services technologydigital banking platformsimplementation guidesrisk management

Soft Skills

client relationship managementcollaborationprioritizationadaptabilityanalytical skillsproblem solvingplanningorganizational skillstime managementeffective communication

Certifications

CBAPPMP