Private Bank Analyst – Commercial Lending
Commonwealth Bank
Service Desk Analyst
Centorrino Technologies
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇦🇺 Australia
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Providing first-level support, troubleshooting, and resolving technical issues related to hardware, software, and network systems.
- Working with tickets submitted is what you'll spend most of your time doing.
- Troubleshoot or escalate issues as needed, while communicating clearly and proactively until the issue is resolved.
- Communicating with customers through a variety of channels (phone, email and chat).
- Providing support on a shift basis covering between the hours of 7am and 7pm, Monday to Friday.
Requirements
- Epic customer service skills
- Passion for helping others and a thirst for knowledge
- Technology enthusiast
- Communicating technical information in an easy way to understand
- Amazing time management, strong analytical and problem-solving skills
- Share in our passion for improvement, always looking for opportunities to improve
Benefits
- Hybrid working (for majority of our roles) with team anchor days to support collaboration.
- Extensive training and development opportunities that enable continual growth as part of your career planning.
- Extensive discounts and benefits to maximise your money.
- A choice of your IT equipment to maximise your success and access to cost-price tech for your personal needs.
- Fun team events to celebrate achievements and connect with colleagues outside work as part of our engaging culture.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
troubleshootingtechnical supporthardware supportsoftware supportnetwork systems supportticket management
Soft skills
customer servicecommunicationtime managementanalytical skillsproblem-solvingproactive communicationpassion for helping othersthirst for knowledgeability to simplify technical informationcontinuous improvement mindset