Care Manager, Telephonic Nurse – Part Time
CenterWell Senior Primary Care
part-time
Posted on:
Location Type: Remote
Location: United States
Visit company websiteExplore more
Salary
💰 $71,100 - $97,800 per year
About the role
- help to ensure optimal continuity of care for patients transitioning into and out of our services.
- be knowledgeable regarding post-acute levels of care, and an expert regarding CenterWell Home Health services including home health, hospice, and palliative care.
- communicate with the CenterWell Home Health clinical team and help facilitate patient follow-up for patients in need of (additional) services.
- Be a CenterWell Home Health representative in supporting patients who have been discharged from service or for those who may need post-acute services.
- Navigate healthcare options; care services post-acute offerings, Medicare coverage, billing issues, and accessing healthcare resources.
- Use a variety of tools and methods to quickly provide patient options and education including but not limited to sites of service, specialty offerings, post-acute care, and other related questions.
- Handle a variety of customer issues including location lookup, directions, and complaints.
- Make clinical level of care determination based on discussion, medical records, and any other important clinical data.
- Match these needs to a service site location or, if not available, look up and provide alternative services.
- Be a customer advocate throughout the referral process to ensure timely response and to maximize referral to admission conversion rate.
- Follow-up and track referral and admission outcomes.
- Maintain awareness and orientation to department performance objectives, meets standards, and assures patient satisfaction goals are met.
- Assist in the admissions process by acting as an ambassador for patients who meet the admissions requirements.
- Focus on placing the right patient to the right care setting at the right time.
- adhere to and participates in Company's mandatory training which includes but is not limited to HIPAA privacy program/practices, Business Ethics and Compliance programs/practices, and Company policies and procedures.
- Review and adhere to all Company policies and procedures.
- Provide education regarding Home Health, Hospice, and Palliative Care Services.
- Help with clinical eligibility review for alternate services.
- Participate in special projects and perform other responsibilities as assigned.
Requirements
- Associate's degree required. BSN preferred.
- compact state RN license required.
- Business needs may require additional state licensures be obtained.
- At least 3 years post-acute experience.
- Home health or hospice experience preferred.
- Nursing background working across multiple areas of post-acute care.
- Nursing experience in post-acute care.
- Current CPR certification.
- Knowledge of home health, hospice, and palliative care services.
- Ability to learn and master information related to locations and services of clients.
- Must read, write and speak fluent English.
Benefits
- medical, dental and vision benefits
- 401(k) retirement savings plan
- time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave)
- short-term and long-term disability
- life insurance
- many other opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
post-acute careclinical level of care determinationpatient follow-upclinical eligibility reviewcustomer advocacyreferral trackingadmissions processpatient educationHIPAA compliancebusiness ethics
Soft Skills
communicationcustomer serviceproblem-solvingadvocacyorganizational skillsinterpersonal skillsteam collaborationattention to detailadaptabilitytime management
Certifications
compact state RN licenseCPR certification