CenterWell Senior Primary Care

Center Administrator – Virtual Cardiology

CenterWell Senior Primary Care

full-time

Posted on:

Location Type: Remote

Location: Florida • United States

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Salary

💰 $71,100 - $97,800 per year

About the role

  • Oversee operations within a multi-physician office or clinical group, maintaining an owner-operator mindset and leading by example, while supervising and managing Medical Assistants (MA) and Front Office (FO) staff to promote a positive team culture, guide performance expectations, and manage daily schedules.
  • Ensure adherence to state and federal regulations.
  • Plan and execute staff meetings, demonstrating strong financial acumen and managing Profit & Loss (P&L) to connect strategy with business results.
  • Manage front-of-house and back-office operations, ensuring the center is clean, organized, and welcoming.
  • Manage center associates ensuring sufficient staff, onboarding new associates, including providers, and ongoing training and development.
  • Conduct monthly meetings with Regional Associate Operations Director (AOD), Assistant Medical Directors (AMD), and providers.
  • Monitor and improve NPS Scores, providing explanations and conducting service recovery requests.
  • Foster effective collaboration and communication with colleagues, patients, and key stakeholders.
  • Provide assistance with administrative duties such as expense reporting, new provider hiring/onboarding, license/credentialing management, scheduling, etc.
  • Commitment to creating patient-centric environments and fostering a culture of care and connection.
  • Deliver service excellence by prioritizing patient needs, ensuring high satisfaction, and including their perspectives in decision-making.
  • Address clinician performance issues and manage and resolve patient complaints, focusing on retention and acquisition.
  • Focus on patient outcomes and integrate Value-Based Care (VBC) principles into daily operations.
  • Conduct monthly safety audits, manage MSDS and OSHA concerns, and address clinic operation opportunities.
  • Collaborate with providers on patient terminations in compliance with regulations.

Requirements

  • Must be able to work on-site at assigned Center(s).
  • 5+ years of operational leadership experience within a multi-physician office or clinical group, including front of house management and clinical operations, along with direct leadership experience and a demonstrated ability to lead, coach, and mentor teams.
  • Primary Care experience, full-risk VBC experience, understanding of state and federal healthcare regulations.
  • Experience with Electronic Medical Record (EMRs) or Health Information Management (HIMs) systems and knowledge of various software tools.
  • Proven interpersonal skills with the ability to interface effectively both internally and externally with a wide range of people including physicians, office staff, hospital executives, medical groups, IPA's, community organizations and other health plan staff.
  • Job is considered patient facing and is part of Humana's Tuberculosis (TB) screening program. Candidates selected for this job will be required to be screened for TB.
  • Candidates selected for this job will be required to adhere to Humana’s flu vaccine policy.
  • Current CPR certification Associates working in the State of Florida will need ACHA Level II Background clearance.
Benefits
  • medical, dental and vision benefits
  • 401(k) retirement savings plan
  • time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave)
  • short-term and long-term disability
  • life insurance
  • many other opportunities
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
operational leadershipfront of house managementclinical operationsfinancial acumenProfit & Loss (P&L) managementValue-Based Care (VBC)schedulingstaff onboardingpatient outcomessafety audits
Soft Skills
team leadershipcoachingmentoringinterpersonal skillscommunicationcollaborationproblem-solvingservice excellencepatient-centric focusperformance management
Certifications
CPR certificationACHA Level II Background clearance