CenterWell Senior Primary Care

Care Delivery Tele Sales Agent

CenterWell Senior Primary Care

full-time

Posted on:

Location Type: Remote

Location: California • Illinois • United States

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Salary

💰 $40,600 - $55,800 per year

About the role

  • Conduct selling activities related to inbound and outbound calls within a care delivery setting
  • Convert Medicare eligible callers to become patients during telephonic conversations
  • Educate and provide prospective patients with the PIPC value proposition
  • Act as the first point of contact with Humana
  • Anticipate member needs and questions for stellar customer service
  • Team with community engagement managers and field sales agents
  • Foster a competitive, sales mindset to enable business growth
  • Document interactions with prospects and patients
  • Maintain and update knowledge repository and FAQs
  • Achieve performance levels to established standards
  • Protect confidential information and company assets

Requirements

  • Demonstrates strong verbal communication skills
  • Ability to connect meaningfully with customers to build emotional engagement and customer advocacy
  • Simplify complexity and integrate internal efforts to deliver an optimal customer experience
  • Comfort working in a telephonic intensive environment
  • Proficient in Microsoft Outlook, Word, and Excel
  • Must be passionate about contributing to an organization focused on continuously improving consumer experiences
  • Bachelor’s degree (preferred)
  • Telephonic sales experience (preferred)
  • Understanding of value-based primary care and/or Medicare Advantage (preferred)
  • Bilingual in English/Spanish with the ability to speak, read and write in both languages without limitations or assistance (preferred)
Benefits
  • Medical, dental and vision benefits
  • 401(k) retirement savings plan
  • Paid time off, company and personal holidays
  • Volunteer time off
  • Paid parental and caregiver leave
  • Short-term and long-term disability
  • Life insurance and many other opportunities
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
telephonic sales experiencevalue-based primary careMedicare Advantage
Soft Skills
verbal communicationcustomer engagementcustomer advocacysimplifying complexityemotional engagementcustomer experiencecompetitive mindset
Certifications
Bachelor’s degree