CenterWell Senior Primary Care

Care Delivery Telesales Agent

CenterWell Senior Primary Care

full-time

Posted on:

Location Type: Hybrid

Location: California • Illinois • United States

Visit company website

Explore more

✨ AI Apply
Apply

Salary

💰 $40,600 - $55,800 per year

About the role

  • Conduct selling activities related to inbound and outbound calls within a care delivery setting
  • Convert Medicare eligible callers to patients through telephonic conversations
  • Proactively anticipate member needs and questions to provide guidance and stellar customer service
  • Effectively describe services offered and sell prospective patients on the clinical care model
  • Document and modify contact notes across multiple CRM systems as necessary
  • Understand department, segment, and organizational strategy and operating objectives
  • Ensure quality and productivity standards are maintained while working independently
  • Follow established guidelines/procedures

Requirements

  • Strong verbal communication skills
  • Ability to connect meaningfully with customers to build emotional engagement and customer advocacy
  • Simplify complexity and integrate internal efforts to deliver an optimal customer experience
  • Comfort working in a telephonic intensive environment
  • Proficient in Microsoft Outlook, Word, and Excel
  • Must be passionate about contributing to an organization focused on continuously improving consumer experiences
  • Bachelor’s degree (preferred)
  • Telephonic sales experience (preferred)
  • Understanding of value-based primary care and/or Medicare Advantage (preferred)
  • Bilingual in English/Spanish with the ability to speak, read and write in both languages without limitations or assistance (preferred)
Benefits
  • medical, dental and vision benefits
  • 401(k) retirement savings plan
  • time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave)
  • short-term and long-term disability
  • life insurance and many other opportunities
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
telephonic salesCRM systemsMicrosoft OutlookMicrosoft WordMicrosoft Excel
Soft Skills
verbal communicationcustomer engagementcustomer advocacysimplifying complexityindependent work