CenterWell Senior Primary Care

Specialty Operations Pharmacy Technician

CenterWell Senior Primary Care

full-time

Posted on:

Location Type: Remote

Location: Arizona • Florida • United States

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Salary

💰 $40,000 - $52,300 per year

About the role

  • Takes in-bound phone calls from patients and providers
  • Enters prescription orders into the system
  • Supports Pharmacists and Patients by ensuring adherence to Specialty Rx specific operational processes and programs developed to optimize health outcomes
  • Communicates effectively with patients and providers
  • Works within defined parameters to identify work expectations and quality standards
  • Follows standard policies/practices that allow for some opportunity for interpretation/deviation and/or independent discretion
  • Works under minimal direction

Requirements

  • Must have an active license with the Board of Pharmacy in the state of residence (Ohio, Arizona or Florida)
  • Must be certified by the Pharmacy Technician Certification Board (PTCB) or through ExCPT
  • Experience as a Pharmacy Technician OR call center experience in a pharmacy or related call center setting
  • Critical thinker who can anticipate member/customer needs and take initiative, ask the right questions and deliver the highest quality customer experience
  • Problem solver who can find viable solutions that meets member/customer needs, absent from all ideal tools and resources
  • Excellent communication skills (verbal and written)
  • Moderate working knowledge of Excel
Benefits
  • medical, dental and vision benefits
  • 401(k) retirement savings plan
  • time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave)
  • short-term and long-term disability
  • life insurance and many other opportunities
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
prescription order entrypharmacy operationscritical thinkingproblem solvingcustomer service
Soft Skills
effective communicationinitiativeanticipation of needsquality focus
Certifications
active pharmacy licensePharmacy Technician Certification Board (PTCB)ExCPT certification