Business Operations Lead – Virtual Health
CenterWell Senior Primary Care
full-time
Posted on:
Location Type: Remote
Location: District of Columbia • Massachusetts • United States
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Salary
💰 $115,200 - $158,400 per year
Job Level
About the role
- Lead day-to-day operational strategy for clinical call center and virtual engagement programs
- Design and optimize dialing strategies and campaign prioritization
- Own member engagement strategies across various channels
- Conduct analyses to diagnose performance issues and identify opportunities
- Drive capacity modeling and scheduling strategy in partnership with leadership
Requirements
- Bachelor’s degree (Master’s preferred)
- 7+ years of experience leading clinical call centers, virtual care operations, or healthcare engagement programs
- Strong understanding of call center operations impacts
- Expertise in dialer logic, campaign optimization, workforce management, and scheduling
- Proven ability to own outcomes in complex healthcare environments
Benefits
- medical, dental and vision benefits
- 401(k) retirement savings plan
- time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave)
- short-term and long-term disability
- life insurance
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
dialer logiccampaign optimizationworkforce managementschedulingdata analysiscapacity modeling
Soft Skills
leadershipstrategic planningproblem-solvingcommunication