Centerstone

Therapist

• Provide direct supervision for an outpatient Substance Use Disorders Treatment Team
• Oversee the entire range of outpatient treatment services including IOP and other groups, Peer services, Therapy, Case Management
• Manage daily operations, ensure quality care, and provide supervision for 8-10 staff
• Meet key performance indicators and monitor outcomes

Licensed Therapist Team Lead – CCBHC

Consultant

• Providing brief clinical screenings, risk assessments, safety planning, crisis intervention, and service linkage for individuals in acute mental health crisis
• Conduct outreach calls to individuals assessed by mobile crisis to promote safety
• Attend team meetings, in-service training, supervision, and other quality assurance training
• Assist in administrative tasks as needed

Crisis Care Consultant – All Shifts

• Formulate a diagnosis upon completion of intake assessment
• Complete timely clinical documentation
• Create and update treatment plans according to policy
• Provide therapy services based upon assessment of clinical needs and diagnosis
• Respond to supervisory communication including urgent care situations and other clinical needs as applicable in virtual or face to face settings
• Keep administrative supervisor informed of all potential issues that could impact the program or the organization
• Respond to needs of clients in a timely and professional manner
• Demonstrate good clinical judgment in client care

Therapist, TN Licensed

Attorney

• Provides guidance and support on organizational legal issues
• Writes, reviews, and advises on legal contracts and agreements
• Represents the organization in legal matters
• Researches and analyzes laws and regulations for clients
• Gathers evidence to formulate defense or to initiate legal actions
• Negotiates and drafts customer and vendor agreements
• Coordinates with internal and external experts, including external counsel
• Acts as an advisor to the leadership team
• Establishes scalable contracting processes and templates
• Handles basic issues and problems and refers more complex issues to higher-level staff

Associate Attorney

• Provides person-centered assistance to clients in the development of life skills and personal goals.
• Coordinates client care with multidisciplinary team.
• Assists clients in connecting to community resources.
• Provides crisis intervention/prevention to clients and their families.

Call Center Representative

• Deliver a respectful, compassionate experience for every caller, working to achieve one‑call resolution whenever possible.
• Support individuals and families by scheduling appointments or connecting them with the most appropriate clinicians and services based on identified needs.
• Complete crisis screening assessments and coordinate with crisis or mobile crisis teams when immediate intervention is required.
• Gather essential demographic information and document all details accurately within the CRM and/or EMR systems.
• Identify each caller’s funding source and perform brief insurance verification.
• Manage and track referrals in Salesforce, including conducting necessary outbound follow‑up calls.
• Achieve or exceed Contact Center KPIs and quality audit performance standards.
• Maintain strict compliance with all HIPAA and PHI guidelines and protocols.
• Communicate effectively and professionally with colleagues, clients, and community partners through written, verbal, and virtual channels across multiple digital platforms.

Contact Center Specialist

• Provides person-centered assistance to clients in the development of life skills and personal goals
• Coordinates client care with multidisciplinary team
• Assists clients in connecting to community resources
• Provides crisis intervention/prevention to clients and their families

• Provide clinical services consistent with established guidelines for best practice interventions, including evaluation, individual, group, family, or couple’s psychotherapy for adults, adolescents and children
• Maintain necessary communications and reporting with referral sources and other involved parties as approved by client
• Maintain effective working relationships with the clinical team
• Maintain timely/accurate clinical records in accordance with organization policies
• Meet billable hour productivity standards
• Complete ANSA/CANS assessments and reassessments on time

Licensed Therapist

• Provide clinical services consistent with established guidelines for best practice interventions, including evaluation, individual, group, family, or couple’s psychotherapy for adults, adolescents and children seen in one’s service area.
• Maintain necessary communications and reporting with referral sources and other involved parties as approved by client.
• Maintain effective working relationships with the clinical team.
• Maintain timely/accurate clinical records in accordance with organization policies.
• Complete treatment plans and other clinical service authorizations in a timely manner.

• Provide clinical services consistent with established guidelines for best practice interventions, including evaluation, individual, group, family, or couple’s psychotherapy for adults, adolescents and children seen in one’s service area.
• Maintain necessary communications and reporting with referral sources and other involved parties as approved by client.
• Maintain effective working relationships with the clinical team
• Maintain timely/accurate clinical records in accordance with organization policies.
• Maintain effective relationships with Community referral sources.
• Participate in the development and implementation of quality clinical practices.
• Meet billable hour productivity standards.
• Complete ANSA/CANS assessments and reassessments on time.
• Complete clinical documentation within two business days of the service provided.
• Complete treatment plans and other clinical service authorizations in a timely manner.

Events

• Provides Veteran peer support and suicide prevention–focused services in accordance with established standards
• Conducts outreach, engagement, and follow-up with Veterans and eligible family members
• Represents Centerstone to internal and external stakeholders
• Provides community education and consultation related to suicide prevention
• Supports program operations to ensure all grant deliverables and performance measures are completed accurately
• Participates in program development activities
• Maintains accurate, timely, and complete documentation
• Contributes to the management and maintenance of resource and provider network information
• Provides targeted case management and referral services
• Identifies barriers to engagement and utilizes brief, solution-focused emotional support techniques
• Assesses suicide risk and safety concerns and implements appropriate safety management interventions
• Performs other duties as assigned

Veteran Care Navigator – SSG Fox Suicide Prevention

• Provides Veteran peer support and suicide prevention–focused services in accordance with established standards, program expectations, and SSG Fox Suicide Prevention Grant requirements.
• Conducts outreach, engagement, and follow-up with Veterans and eligible family members to promote access to behavioral health and suicide prevention services.
• Represents Centerstone to internal and external stakeholders, including grant funders, Veteran-serving organizations, and community partners, and supports relationship-building efforts to meet grant objectives.
• Provides community education and consultation related to suicide prevention, Veteran mental health, and available grant-funded services.
• Supports program operations to ensure all grant deliverables and performance measures are completed accurately and within required timeframes.
• Participates in program development activities, process improvement efforts, and implementation of grant-related workflows to ensure compliance and service quality.
• Maintains accurate, timely, and complete documentation in accordance with organizational policy and grant and regulatory requirements.
• Contributes to the management and maintenance of resource and provider network information, including Veteran-specific and suicide prevention resources.
• Provides targeted case management and referral services using a shared decision-making approach to support individualized care planning.
• Identifies barriers to engagement and utilizes brief, solution-focused emotional support techniques to encourage ongoing participation in services.
• Assesses suicide risk and safety concerns and implements appropriate safety management interventions; initiates referrals and linkages as clinically indicated and remains engaged until safety and stabilization are achieved.
• Performs other duties as assigned in support of program goals and organizational mission.

Veteran Care Navigator – Suicide Prevention

Counselor

• Help develop the students of today to be reflective and effective clinicians of tomorrow
• Work with many of our clinical staff as supervisors and mentors
• Participate on multidisciplinary teams that can include psychiatrists, nurses, art therapists, counselors, social workers, recovery support specialists, and certified alcohol and drug counselors
• Participate in employee resource groups that focus on growing cultural humility and understanding ethics around social justice
• Ensure that people in services receive safe and effective care while also helping develop well rounded clinicians

Clinical Internship Program – Masters Level Counseling, Social Work, and Affiliated Degrees

• Ensure all callers are met with a tone of respect, compassion, and resolution while meeting standard call handling metrics.
• Assist individuals and families in connecting with and scheduling services which are most appropriate to their needs.
• Schedule new patient appointments with the most appropriate service line and/or best matched clinician.
• Provide brief telephone screening of clinical need and level of care required.
• Collect basic information from individuals seeking services and document contact in CRM and/or EMR.
• Manage specialty referral partners through concierge screening, assessment, referral and scheduling.
• Complete tele-video screening, test sessions, and scheduling for all patients of virtual/telehealth care.
• Capture funding source and complete brief insurance verification.
• Assess and provide intervention and/or connection to help for crisis callers.

Licensed Therapist Team Lead – CCBHC

Crisis Care Consultant – All Shifts

Therapist, TN Licensed

Associate Attorney

Therapist

Contact Center Specialist

Therapist

Therapist

Licensed Therapist

Licensed Therapist

Licensed Therapist

Veteran Care Navigator – SSG Fox Suicide Prevention

Veteran Care Navigator – Suicide Prevention

Clinical Internship Program – Masters Level Counseling, Social Work, and Affiliated Degrees

Contact Center Specialist II