Centerstone

Events

• Provides Veteran peer support and suicide prevention–focused services in accordance with established standards
• Conducts outreach, engagement, and follow-up with Veterans and eligible family members
• Represents Centerstone to internal and external stakeholders
• Provides community education and consultation related to suicide prevention
• Supports program operations to ensure all grant deliverables and performance measures are completed accurately
• Participates in program development activities
• Maintains accurate, timely, and complete documentation
• Contributes to the management and maintenance of resource and provider network information
• Provides targeted case management and referral services
• Identifies barriers to engagement and utilizes brief, solution-focused emotional support techniques
• Assesses suicide risk and safety concerns and implements appropriate safety management interventions
• Performs other duties as assigned

Veteran Care Navigator – SSG Fox Suicide Prevention

• Provides Veteran peer support and suicide prevention–focused services in accordance with established standards, program expectations, and SSG Fox Suicide Prevention Grant requirements.
• Conducts outreach, engagement, and follow-up with Veterans and eligible family members to promote access to behavioral health and suicide prevention services.
• Represents Centerstone to internal and external stakeholders, including grant funders, Veteran-serving organizations, and community partners, and supports relationship-building efforts to meet grant objectives.
• Provides community education and consultation related to suicide prevention, Veteran mental health, and available grant-funded services.
• Supports program operations to ensure all grant deliverables and performance measures are completed accurately and within required timeframes.
• Participates in program development activities, process improvement efforts, and implementation of grant-related workflows to ensure compliance and service quality.
• Maintains accurate, timely, and complete documentation in accordance with organizational policy and grant and regulatory requirements.
• Contributes to the management and maintenance of resource and provider network information, including Veteran-specific and suicide prevention resources.
• Provides targeted case management and referral services using a shared decision-making approach to support individualized care planning.
• Identifies barriers to engagement and utilizes brief, solution-focused emotional support techniques to encourage ongoing participation in services.
• Assesses suicide risk and safety concerns and implements appropriate safety management interventions; initiates referrals and linkages as clinically indicated and remains engaged until safety and stabilization are achieved.
• Performs other duties as assigned in support of program goals and organizational mission.

Veteran Care Navigator – Suicide Prevention

Counselor

• Help develop the students of today to be reflective and effective clinicians of tomorrow
• Work with many of our clinical staff as supervisors and mentors
• Participate on multidisciplinary teams that can include psychiatrists, nurses, art therapists, counselors, social workers, recovery support specialists, and certified alcohol and drug counselors
• Participate in employee resource groups that focus on growing cultural humility and understanding ethics around social justice
• Ensure that people in services receive safe and effective care while also helping develop well rounded clinicians

Clinical Internship Program – Masters Level Counseling, Social Work, and Affiliated Degrees

Call Center Representative

• Ensure all callers are met with a tone of respect, compassion, and resolution while meeting standard call handling metrics.
• Assist individuals and families in connecting with and scheduling services which are most appropriate to their needs.
• Schedule new patient appointments with the most appropriate service line and/or best matched clinician.
• Provide brief telephone screening of clinical need and level of care required.
• Collect basic information from individuals seeking services and document contact in CRM and/or EMR.
• Manage specialty referral partners through concierge screening, assessment, referral and scheduling.
• Complete tele-video screening, test sessions, and scheduling for all patients of virtual/telehealth care.
• Capture funding source and complete brief insurance verification.
• Assess and provide intervention and/or connection to help for crisis callers.

Contact Center Specialist II

Compliance

• Supports and maintains an effective compliance and privacy program within an assigned market
• Ensures compliance with federal and state laws, regulations, and organizational policies, including HIPAA and applicable Office of Inspector General (OIG) Compliance Program Guidance
• Promotes ethical conduct and a culture of compliance and serves as a trusted compliance resource for leadership and staff
• Work collaboratively with market leadership to implement and maintain the enterprise compliance and privacy program within an assigned market
• Serve as the primary compliance and privacy resource for the assigned market
• Monitor completion of onboarding and annual compliance and privacy education and training to staff and leadership
• Provide compliance training for staff and leadership as necessary
• Assist with the development, implementation, and monitoring of the markets adherence to enterprise policies, procedures and standards
• Receive and investigate compliance, integrity and privacy concerns, including hotline reports, in a timely manner
• Maintain accurate documentation related to compliance activities and investigations
• Prepare timely, comprehensive written investigation reports documenting facts, analysis, root cause, and applicable laws, regulations, and organizational policies
• Track and document implementation of corrective action plans related to compliance and privacy issues and monitor for effectiveness
• Maintain independence and objectivity in all compliance and integrity activities and promptly disclose and recuse from matters presenting an actual or perceived conflict of interest
• Lead compliance risk assessments and annual compliance work planning activities
• Establish audit controls and measurements for market processes, ensuring that correct controls are in place to reduce compliance risks
• Assist with auditing and monitoring activities of identified compliance risks and potential areas of improvement
• Promote a non-retaliation environment and ensure confidentiality related to compliance reporting
• Collaborate with operational leadership, Human Resources, Legal, and other departments as appropriate to ensure consistency of compliance culture across the market
• Maintain current knowledge of applicable healthcare laws, regulations, compliance guidance, and enterprise policies and procedures
• Establish a collaborative relationship with market Integrity Specialist
• Manage and chair the market compliance committee
• Provide timely and accurate reports and assist leadership in making meaningful connections with the information presented
• Develop and obtain market board approval for the market’s annual compliance plan
• Ensures plan is modified and maintained as appropriate
• Report to the market Board of Directors with timely and relevant information on all aspects of compliance issues within the market
• Provides interim CPO coverage for other markets, as needed

Veteran Care Navigator – SSG Fox Suicide Prevention

Veteran Care Navigator – Suicide Prevention

Clinical Internship Program – Masters Level Counseling, Social Work, and Affiliated Degrees

Contact Center Specialist II

Compliance/Privacy Officer